Restaurant Supervisor

Job Summary:

The Restaurant Supervisor is responsible for overseeing the daily operations of a restaurant to ensure quality service, customer satisfaction, and efficient staff performance. This role supports the Restaurant Manager in supervising team members, handling customer issues, maintaining cleanliness standards, and ensuring compliance with health and safety regulations.

Key Responsibilities:

• Supervise and coordinate daily front-of-house and/or back-of-house operations
• Monitor employee performance and provide guidance, training, and feedback
• Ensure excellent customer service by addressing complaints and resolving issues promptly
• Oversee food and beverage quality, presentation, and timeliness
• Assist in staff scheduling and ensure adequate coverage during shifts
• Maintain cleanliness and organization of the restaurant, ensuring compliance with health and safety regulations
• Support inventory control by monitoring stock levels and assisting with ordering supplies
• Ensure adherence to company policies, procedures, and service standards
• Open and close the restaurant following standard operating procedures
• Assist with cash handling, including cash-outs and bank deposits
• Collaborate with the management team to achieve sales targets and improve customer experience

Requirements

• Proven experience in a supervisory role in a restaurant or hospitality environment
• Strong leadership, communication, and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Knowledge of health and safety regulations in food service
• Customer-service oriented with problem-solving abilities
• Flexible availability, including evenings, weekends, and holidays

Job Type: Full-time

Pay: £12.75-£17.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person