Restaurant Supervisor - CP

People

• Supervise and support the restaurant team during daily operations to ensure efficient and professional service.

• Assist in training, coaching, and developing colleagues to improve performance and service standards.

• Conduct daily briefings and allocate duties to ensure smooth operations.

• Foster a positive working environment and encourage teamwork across all departments.

• Ensure colleagues comply with hotel policies, grooming standards, and IHG service expectations.

Financial

• Support the Restaurant Manager in achieving departmental revenue and profitability targets.

• Monitor stock usage and minimize wastage through effective inventory control.

• Ensure accurate billing, cashiering procedures, and cash handling practices.

• Assist with inventory counts and ordering of restaurant supplies when required.

Guest Experience

• Deliver exceptional guest service by ensuring prompt, courteous, and personalized service at all times.

• Welcome and engage with guests, addressing inquiries and resolving concerns promptly and professionally.

• Monitor service quality to ensure compliance with IHG brand standards.

• Handle guest complaints efficiently and escalate concerns when necessary.

Operations

• Oversee daily restaurant operations, ensuring cleanliness, organization, and readiness before each service period.

• Ensure tables, buffet displays, and service stations are properly set up and maintained.

• Coordinate with the kitchen and other departments to ensure timely and accurate food and beverage service.

Responsible Business

• Ensure compliance with HACCP, food safety, hygiene, sanitation, and health and safety regulations.

• Promote sustainable work practices by minimizing waste and conserving resources.

• Maintain a safe, clean, and organized working environment.

• Perform any other reasonable duties assigned by management to support the operation.