Restaurant Supervisor (Lucky Chinatown)

The Restaurant Supervisor is responsible for ensuring high levels of customers’ satisfaction through excellent customer service as well as monitoring the financial performance of the store. This position develops store strategies to raise the customer pool, expands store traffic and optimizes profitability. He/she is responsible for meeting Sales goals by recruiting, training, motivating, mentoring and appraising team members. He/she deals with customer queries and complaints.

• Determines marketing strategy changes by reviewing operating and financial statements
• Completes store operational requirements by scheduling and assigning employees; following up on work results
• Manages stock levels and make key decisions about stock control
• Analyzes and interprets trends to facilitate planning
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiates changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Maintains the stability and reputation of the store by complying with legal requirements
• Manages all controllable costs to keep operations profitable
• Analyzes sales figures and forecasts future sales

Qualifications:

• At least 3+ years of experience working in a food and service industry, ideally in a store manager level
• Excellent written, verbal and group communication and listening skills
• Numerical and analytical knowledge to properly manage cash and financial records
• Understanding of basic business management, general finance and budgeting functions, including profit and loss, balance sheet, and cash-flow management

Key selling points:

• Internal Career Growth Opportunities
• Service Charge
• Perks, and other allowances

Job Type: Full-time

Work Location: In person

Work Location: In person