RESTAURANT SUPERVISOR (SANUR)

Key responsibilities

• Supervise and coordinate the front-of-house team, including servers, hosts and support staff
• Ensure consistent delivery of high-quality customer service and adherence to restaurant standards
• Manage table assignments, seating arrangements and guest flow throughout service periods
• Monitor service quality and address guest concerns promptly and professionally
• Maintain cleanliness, organisation and hygiene standards throughout the dining area
• Conduct staff briefings and training on menu items, specials and service procedures
• Assist in staff scheduling and ensure adequate coverage during service times
• Handle reservations, special requests and guest communications
• Report operational issues to management and recommend improvements
• Support inventory management and ensure efficient use of restaurant resources
• Maintain compliance with health, safety and food service regulations

What we're looking for

• Minimum 3 years of experience in restaurant supervision or a similar hospitality management role
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills
• Proven ability to deliver outstanding customer service in a fast-paced environment
• Sound knowledge of restaurant operations, including service procedures and dining etiquette
• Proficiency in restaurant management software and point-of-sale systems
• Ability to work flexible hours, including evenings, weekends and public holidays
• Problem-solving skills and the ability to remain calm under pressure
• Basic proficiency in English; knowledge of Indonesian is advantageous
• Food safety and hygiene certification is preferred