Restaurant Supervisor (Surabaya)

Key responsibilities

• Manage daily cafe operations including scheduling, inventory management, and staffing
• Maintain excellent customer service and ensure all customers are satisfied and their needs are met
• Resolve customer issues and create a welcoming and positive environment
• Recruit, train, supervise, and manage all employees, including front and back of house staff
• Monitor and manage expenses, including food costs, labor costs, and inventory
• Develop and maintain relationships with vendors and suppliers, ensuring timely delivery and quality products
• Implement and enforce all health and safety regulations, including food safety and sanitation
• Collaborate with head office to develop, manage and execute marketing campaigns to increase sales and drive customer traffic
• Develop and manage budgets, including forecasting and financial reporting
• Liaise with the Franchise Manager from head office for inspection and audit

Requirements:

• Bachelor's degree in hospitality management, business administration, or a related field is preferred
• Proven experience as Cafe Manager, Restaurant Manager, or similar position
• Strong English skills both written and spoken
• Excellent leadership, communication, and interpersonal skills
• Exceptional organizational and multitasking abilities
• Ability to understand other people and maintain a people-first attitude
• Ability to work in a fast-paced environment and make effective decisions under pressure
• Knowledge of food preparation and kitchen management
• Knowledge of financial management and budgeting
• Knowledge of health and safety regulations