Restaurant Team Leader

The Restaurant Team Leader is responsible for supporting daily restaurant and bar operations, guiding team members, and ensuring excellent customer service. This role involves coordinating staff activities, maintaining food and beverage quality, resolving guest concerns, and supporting management in creating an efficient, welcoming, and professional dining environment.

Key Responsibilities:

• Lead and support restaurant staff during daily operations and service shifts.
• Coordinate team duties, shift assignments, and break schedules.
• Train new employees on restaurant procedures and customer-service standards.
• Motivate team members and provide constructive feedback.
• Ensure guests receive friendly, attentive, and professional service.
• Handle customer questions, feedback, and complaints effectively.
• Monitor food quality, beverage presentation, and order accuracy.
• Coordinate with kitchen and bar teams to ensure timely service.
• Maintain clean, organized, and welcoming dining and bar areas.
• Ensure compliance with food-safety, sanitation, and workplace-safety standards.
• Assist with inventory checks, stock replenishment, and waste reduction.
• Support POS operations, payment processing, and cash-handling procedures.
• Help oversee opening, closing, and shift handover activities.
• Monitor team performance and report operational issues to management.
• Support promotions, special events, and customer-engagement initiatives.
• Ensure employees follow company policies and service procedures.
• Promote responsible alcohol service in accordance with applicable regulations.
• Assist with resolving staffing and service challenges during busy periods.
• Communicate shift updates and guest feedback to restaurant management.

Qualifications & Skills:

• Previous experience in restaurant, bar, or hospitality operations.
• Team-lead or supervisory experience preferred.
• Strong leadership and team-coordination abilities.
• Excellent communication and customer-service skills.
• Knowledge of restaurant and bar service standards.
• Familiarity with POS systems and payment procedures.
• Understanding of food safety, sanitation, and hygiene practices.
• Knowledge of responsible alcohol-service practices.
• Strong organizational and time-management skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and commitment to guest satisfaction.
• Professional, reliable, and team-oriented attitude.
• Flexibility to work evenings, weekends, and holidays as required.

What We Offer:

• Competitive compensation based on experience.
• Opportunities for professional development and career advancement.
• A supportive and collaborative restaurant team.
• Opportunities to strengthen leadership and hospitality skills.
• Potential employee benefits or performance-based incentives, depending on company policy.

Pay: $24.57 - $29.59 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person