Restoration Consultant - Rectifi

About the Opportunity
We are seeking a proactive and highly organised Restoration Consultant - Rectifi to be the key link between our clients and supervisory team, ensuring smooth communication, accurate documentation, and outstanding customer experience throughout the rectification journey.
  
If you’re detail-oriented, confident, and committed to delivering exceptional service, this role offers a fantastic opportunity to expand your knowledge in the construction sector.
  
As a Restoration Consultant - Rectifi, you will serve as the primary point of contact for clients, addressing requests, queries, and issues throughout the rectification process. You will provide timely progress updates and clear communication to clients, ensuring all interactions are thoroughly documented in our systems. You will collaborate closely with Site Supervisors and internal teams to resolve client matters quickly and professionally.
  
About You
We are seeking someone who is passionate about customer service and possesses outstanding communication skills, both verbal and written. You should be approachable, empathetic, and capable of maintaining composure during challenging interactions.
You will thrive in a fast-paced environment, adapting to new procedures and software, while effectively prioritising tasks. Your ability to work independently and collaboratively will be key to your success.
  
Experience in the building and Insurance repairs industry is beneficial but not essential. More importantly, we are looking for candidates with a solid background in customer service and a knack for building strong client relationships.
  
Why Join Us?
 
Rectifi is a proud member of the BGC Group.
  
At BGC, we believe in fostering a positive workplace culture where camaraderie thrives, and supportive colleagues create a lively social atmosphere. You’ll also enjoy some great perks, including:

• In-house BGC discounts
• Employee Assistance Program
• Vehicle discounts through AHG
• Corporate discounts, including health insurance, Crown Hotels, retail shopping, and more

Learn more about our culture and benefits at www.bgc.com.au/careers

What We’re Looking For:

• Proven experience in customer service/client liaison
• Strong problem-solving and dispute resolution skills and a desire to assist clients
• Ability to build and maintain strong working relationships with various departments
• High attention to detail and strong computer literacy skills
• Exceptional communication skills (verbal and written) with the ability to engage confidently across stakeholders.
• Team player that thrives in a fast-paced environment and is committed to continuous improvement.

Our Commitment to Inclusion
BGC is dedicated to creating a diverse, inclusive workplace where every team member feels valued and empowered to contribute and grow. We encourage applications from individuals of all backgrounds, including those from culturally diverse communities, people with disabilities, and those of all genders and ages. We work better, together.

Important Information
Please note: We are unable to provide sponsorship or relocation for this role. Applicants must have the right to live and work in Australia.
Ready to Take the Next Step?
If you are passionate about delivering exceptional customer service and have the skills to thrive in this role, we would love to hear from you!
click ‘Apply Now’ to submit your resume and cover letter.