Restoration Estimator

Position Overview
The Estimator is responsible for generating Xactimate estimates for restoration and mitigation projects
assigned or for job leads generated. Estimators are responsible for all follow up changes in dollar value
to the project (Change Orders, Supplements, Code Upgrades, etc.). The estimator works closely with
Project Managers and the Sales Manager in meet or exceed sales goals and to write sheets and
communicate methodology used in order to meet or exceed profit goals.

Responsibilities
The Estimator performs the following duties along with any additional duties as assigned by
management per business needs.
o Bring in new business and close leads.
o Meet or exceed sales goals.
o Provide immediate advice and expertise to customers and establish a face-to-face relationship
by responding to potential jobs in person (when possible).
o Develop estimates including creation of detailed and accurate diagrams in Xactimate along
with detailed line items in Xactimate to submit for insurance and client review.
o Maintain working knowledge of industry standards through continuing education and
remining current on all certifications.
o Initiate and establish a proper contractual relationship prior to starting and work. by
identifying and documenting key players, (homeowners, insurance agents, adjusters, and
occupants), and ensuring proper execution and understanding of the contract.
o Work closely with Production to finalize the scope of work including industry standards to be
followed, PPE, and timelines.
o Ensure documentation, pictures and other critical records are complete and meet audit
standards.
o Manage and update multiple project estimates simultaneously utilizing carrier programs and
internal company software.
o Conduct time, material, and labor estimates.
o Visit’s customer locations/sites as needed.
o Compare cost estimates against expenditure reports to assess the performance of existing cost
estimation systems, making adjustments to improve processes as necessary.
o Act as the primary point of contact for the customer through the initial phase of project to the
introduction of PM as main point of contact for production.
o Participate in an on-call schedule for after-hours service calls.
o Exercise significant independent judgment within broadly defined policies and practices to
determine best method for accomplishing work and achieving objectives.

Qualifications
o 2-4 years of experience as an estimator with restoration, and/or content experience.
o Associates degree in construction management, engineering, or architecture; bachelor's
degree preferred.
o Xactimate Level I Cert or 2 years of Xactimate experience.
o In depth knowledge and proficiency using Xactimate to estimate mitigation or reconstruction
projects.
o Strong business development networks within various restoration organizations
o Sales experience and skills.
o IICRC WRT, FSRT Certifications preferred.
o Must possess an acceptable driving record with valid driver’s license.
o Able to work in unstructured environments and situations and prioritize effectively with
minimal supervision.
o Strong relationship skills and executive-level presence.
o Strong leadership, communication, and mitigation/construction knowledge/skills.
o Persuasive speaking and negotiation skills. Must be able to articulate a meaningful message
to internal team, customers and/or industry partners.
o A demonstrated commitment to high professional & ethical standards.
o Self-motivated, self-starter and results oriented.

Physical Requirements

The physical demands described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
o Must be able to lift up to 25 pounds at a time.
o While performing the duties of this job, the employee is regularly required to talk and hear.
o Fine hand manipulation (keyboarding).
o Possess the ability to fulfill all office activities normally expected in an office setting, to
include, but not limited to remaining seated for prolonged periods, performing computer
entry, participating in filing activity, lifting and carrying office supplies.

Environmental Conditions

The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
o Exposure to general office conditions while conducting office duties.
o Exposure to outdoor conditions, including inclement weather, when conducting site visits.
o The noise level in the work environment is usually moderate.

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Why Join Kustom

• A Culture That Wins Together - Teamwork, integrity, and a growth mindset define us
• Competitive Compensation - Paid weekly
• Total Rewards Benefits - Health, dental, vision, 401(k), PTO, and more
• Real Career Growth -Training, mentorship, and advancement opportunities to move into roles across the company