Restoration Manager

We are looking for: Experienced Restoration Manager

Restoration1 of Chester/Delaware County is searching for the most EXPERIENCED Restoration Manager in the industry.  Join a highly performing and motivated team in a fast-growing company. You will be helping us to expand and grow our company and there is lots of potential to learn and grow in a diverse, inclusive, and fun environment.  

 Business Development Responsibilities

• Marketing of Restoration 1 services to existing and potential customers in the Market Area.
• Identifying additional service opportunities on existing customer contracts.
• Initial and on-going communications with existing or potential Restoration 1 customers.
• Initiating sales quotes and securing new customer sales orders.
• Support the development of new service portfolio as requested.

  Operational Responsibilities

• Ensuring all customer service contracts are properly staffed, equipped, supplied and executed on a timely basis.
• Ensuring all tools, equipment, vehicles and supplies are properly utilized, maintained and stored.
• Proactively identifying and resolving all customer service issues or concerns on a timely and proactive basis.
• Ensure availability and to schedule appropriately Team members for peak periods to work longer shifts.

  Management Responsibilities

• Assisting the owner in conducting performance evaluations and performance-related discussions.
• Monitoring the workplace and neutralizing any potential hazards that exist for Team members during the performance of their duties.
• Assign work to Team members appropriate to their respective skill levels.
• Providing on-the-job coaching and counseling to Team members so that they have every opportunity to safely and efficiently perform their job duties and maximize Restoration 1 customer satisfaction.
• Ensuring the efficient and effective execution of customer services by Team members.
• Final inspection and sign-off of each property before leaving the site each day.
• Manage Team members at the end of each shift and ensure all procedures are followed.

  Qualifications

• 1-3 years restoration construction experience
• 1-3 years Project Management and Estimating experience
• Experienced at reading, interpreting, and managing financial statements
• Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organization
• Demonstrated ability to solve problems and make prudent decisions
• Strong knowledge of MS Office, RMS, and Xactimate
• IICRC Certifications