Restoration / Mitigation Project Manager

Overview

H2O Damage LLC is seeking a full-time Restoration / Mitigation Project Manager to oversee emergency restoration and mitigation projects from initial response through documentation, production, monitoring, completion, billing support, and closeout.

This is a field leadership role for someone with restoration, mitigation, water damage, fire damage, smoke damage, construction, or insurance repair experience who can manage crews, communicate professionally with clients and insurance professionals, maintain accurate job documentation, and ensure projects are handled quickly, safely, and efficiently.

The ideal candidate is organized, dependable, responsive, professional, and comfortable working in emergency property loss situations. This person must be able to coordinate daily production activities, manage job files, communicate with insurance adjusters and property managers, maintain company equipment and vehicles, support client relationships, and assist with business development and networking efforts as needed.

This role requires flexibility, including responding to emergency calls, working late evenings or weekends when necessary, and ensuring client deadlines and company operating procedures are met.

Responsibilities

· Respond to emergency restoration and mitigation calls as needed, including water damage, fire damage, smoke damage, storm damage, and other property loss situations.

· Manage assigned restoration and mitigation projects from initial response through completion, including job setup, documentation, monitoring, communication, production coordination, and closeout.

· Visit job sites regularly to evaluate conditions, monitor progress, review safety concerns, confirm mitigation procedures, and ensure work is being performed according to company standards.

· Coordinate and manage daily production assignments, field technicians, subcontractors, vendors, equipment needs, and project priorities.

· Assist with daily production activities as needed to ensure projects are completed properly, efficiently, and on schedule.

· Maintain all job file paperwork and required documentation, including but not limited to work authorizations, job documents, monitoring documents, moisture logs, equipment logs, completion forms, signed customer documents, and other project-related paperwork.

· Maintain all project communications, job notes, photos, documentation, and updates in company CRM or other company-approved systems.

· Complete daily paperwork accurately and consistently.

· Communicate clearly and professionally with homeowners, property managers, insurance adjusters, end users, subcontractors, vendors, technicians, and internal team members.

· Develop and maintain strong professional relationships with H2O Damage clients and business contacts, including insurance adjusters, property managers, property owners, and end users.

· Coordinate equipment delivery, setup, monitoring, movement, and pickup, including air movers, dehumidifiers, air scrubbers, drying equipment, containment materials, and other restoration equipment.

· Monitor drying conditions and job progress to help ensure mitigation work is completed efficiently and properly documented.

· Identify and communicate potential safety issues, scope changes, additional work, jobsite concerns, customer issues, insurance-related questions, or schedule concerns to management promptly.

· Help ensure crews follow company procedures, safety expectations, equipment handling standards, cleanliness requirements, and customer service standards.

· Maintain a strong focus on workplace safety and help prevent jobsite injuries through proper planning, communication, equipment use, and safe work practices.

· Maintain company equipment, tools, vehicles, and supplies in a clean, organized, professional, and operational condition.

· Turn in company credit card, debit card, fuel, material, and job-related receipts in a timely and organized manner.

· Maintain a valid driver’s license and operate company vehicles safely and responsibly.

· Participate in on-call rotations, emergency response, late evening work, weekend work, and deadline-driven project needs as required.

· Maintain a professional appearance, communication style, and demeanor consistent with a management position.

· Join or participate in a networking group and perform sales-oriented, relationship-building, or business development tasks as requested by management.

· Support company growth by representing H2O Damage LLC professionally with clients, referral sources, adjusters, property managers, vendors, and industry contacts.

· Perform additional restoration, mitigation, production, documentation, customer service, sales, or management-related tasks as requested by management.

Requirements

· High school diploma required.

· Previous restoration, mitigation, water damage, fire damage, smoke damage, storm damage, construction, or insurance repair experience required.

· Prior experience managing mitigation crews, emergency losses, restoration projects, or field production teams strongly preferred.

· Strong understanding of water mitigation, structural drying, demolition, containment, jobsite protection, cleaning, equipment setup, moisture monitoring, and restoration documentation.

· Ability to manage multiple active projects, crews, customers, deadlines, and jobsite priorities at the same time.

· Strong communication skills and ability to work professionally with homeowners, property managers, insurance adjusters, end users, subcontractors, vendors, technicians, and internal team members.

· Ability to maintain accurate job file documentation, photos, notes, moisture readings, monitoring logs, completion forms, and project updates.

· Comfortable using our company CRM, smartphones, tablets, email, photos, project management software, and restoration documentation platforms.

· Strong organizational skills and attention to detail.

· Ability to complete paperwork, documentation, receipts, and job file requirements accurately and on time.

· Ability to work independently, make sound field decisions, and escalate issues appropriately.

· Ability to remain calm, professional, and solution-oriented in emergency situations and stressful property loss environments.

· Valid driver’s license required.

· Clean driving record preferred.

· Ability to maintain a professional appearance and represent H2O Damage LLC positively in the field.

· Ability to work late evenings, weekends, and participate in emergency response or on-call rotations as needed.

· Ability to lift, carry, load, and unload equipment, tools, materials, and supplies as needed.

· Ability to safely work in active restoration environments, including wet structures, fire-damaged properties, smoke-damaged areas, demolition areas, containment areas, basements, attics, stairs, and occupied homes.

· Experience working with insurance adjusters, property managers, homeowners, and residential or commercial loss situations is strongly preferred.

· Must be willing to sign a non-disclosure agreement and non-solicitation agreement as required by the company.

· IICRC certifications strongly preferred, including Water Restoration Technician, Applied Structural Drying, Fire and Smoke Restoration Technician, or related certifications.

· Ability or willingness to obtain additional IICRC certifications as required by management, including Fire/Smoke and Applied Structural Drying certifications.

· OSHA 10 certification preferred but not required.

Pay: $52,000.00 - $97,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person