Restoration Office Coordinator

PuroClean of Waconia | St. Bonifacius, MN
$20–$26 per hour | Full-time | On-site
Monday–Friday, 7:30 a.m.–4:30 p.m., with a one-hour unpaid lunch

When someone calls PuroClean after property damage, they need a helpful voice and a team that knows what happens next. We’re looking for an organized, dependable person to answer those calls, enter new jobs, help schedule our mitigation crews, and keep active work moving.

This is a hands-on position in a small office. Your day may include taking an emergency call, confirming a customer appointment, tracking missing job information, and receiving supplies for our storeroom.

What you’ll do

• Answer incoming calls, gather loss details, enter new jobs into our systems, and quickly alert the mitigation team to urgent calls.
• Help prepare and update the daily crew schedule, including new jobs, inspections, drying checks, follow-up visits, and equipment pickups.
• Confirm appointments and communicate schedule changes to customers and team members.
• Keep an accurate tracker of active jobs, next steps, and outstanding items.
• Check job files for missing photos, notes, readings, authorizations, and other required documentation; follow up with the appropriate team member.
• Track what is needed to move jobs toward estimating, invoicing, and closeout.
• Receive deliveries, check items against orders, put supplies away, and help keep the storeroom organized.
• Pitch in with other office tasks as needed.

What we’re looking for

• Strong organization and follow-through when priorities change.
• A professional, calm manner with customers dealing with stressful situations.
• Clear communication, accurate data entry, and comfort learning new software.
• Willingness to handle both office responsibilities and practical storeroom tasks.

Restoration experience is a plus. Experience in scheduling, dispatch, customer service, construction, or another service business is also valuable.

Pay and benefits

• $20–$26 per hour, based on relevant experience.
• Two weeks of vacation.
• Five floating holidays per full calendar year, subject to the employee handbook’s eligibility and scheduling rules. Floating holidays are prorated for employees hired during the year.
• Dental coverage.
• Health insurance is not currently offered.

You’ll be successful here if our team can see where every active job stands, crews have an accurate schedule, customers receive timely updates, and important details don’t get lost.

To apply: Tell us about a time you managed several changing priorities at once. How did you keep track of the details and make sure nothing was missed?

Pay: $20.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Paid time off

Ability to Commute:

• Saint Bonifacius, MN 55375 (Required)

Work Location: In person