Restoration Team Coordinator

Team Coordinator

Tulsa area | Full time | Office based

You notice the missing detail, make the follow-up call, and keep things moving. You take pride in knowing where a project stands and making sure the next step happens. If that sounds like you, we should talk.

Reset Restoration Services is a locally owned Tulsa-area company helping homeowners and businesses recover from water, fire, mold, and other property damage. We are looking for a Team Coordinator who brings organization, urgency, and steady communication to the work of restoring someone's property.

The opportunity

You will work closely with team leaders, project managers, estimators, and accounting to keep assigned jobs moving from the initial opportunity through final payment and closeout. Customers will count on you for clear answers. Your team will count on you for accurate information, consistent follow-through, and an early heads-up when something needs attention.

You will have a direct impact on the customer experience, how quickly we collect payment, and how well the team performs. We want someone who takes ownership and brings solutions when a process gets off track.

What you will own

Customer communication and scheduling. Respond promptly, coordinate appointments, communicate changes, and help customers understand what happens next.

Accurate job information. Keep our Proven/PSA job management system current with meaningful notes, milestone dates, job status, customer and insurance contacts, and referral information.

Deadlines and follow-through. Review active jobs daily, identify overdue steps or missing information, follow up with the responsible person, and escalate issues before they stall the job.

Production meeting preparation. Prepare reports ahead of weekly meetings. Confirm progress, expected revenue, completion dates, billing opportunities, and open issues with project managers and estimators. Update job records during the meeting and track next steps.

Billing and collections coordination. Track deposits, progress payments, and final balances; coordinate timely invoicing with accounting; document collection contacts and payment commitments; and flag overdue balances and approaching collection deadlines.

Complete job files. Track signed agreements, change orders, completion documents, photos, and closeout checklists. Follow up on missing costs and open purchase or work orders with the team so completed jobs can be paid and closed on time.

What success looks like

Customers know the status of their project and receive timely answers.

Job records reflect what is actually happening, and reports can be trusted.

Every stalled job has a clear next action, a responsible person, and a follow-up date.

Billing and collection follow-up happen on time, and finished jobs move through closeout without avoidable delays.

You own coordination and follow-through for your assigned jobs. You partner with estimators on scope and pricing, project managers on field execution, and accounting on financial processing. When another person needs to act, you make the need clear, track it, and involve your manager when help is needed.

What you will bring

At least two years of experience in project coordination, administrative support, customer service, scheduling, or a related role involving multiple priorities and deadlines.

Strong organization, accurate data entry, and the ability to manage several active projects without losing the details.

Clear written and verbal communication, including the confidence to follow up with coworkers, discuss payments with customers, and handle difficult conversations professionally.

Comfort with Outlook, Word, Excel, and learning job management software. Experience with Proven/PSA, restoration, construction, insurance claims, or accounts receivable is a plus.

Good judgment under pressure and a willingness to ask questions, solve problems, and improve the way work gets done.

Restoration experience is helpful. Relevant experience in construction, insurance, or another busy service business can also prepare you to succeed here.

Compensation and the work environment

Base pay is based on experience, with an opportunity to earn a quarterly team performance incentive. Incentive eligibility depends on team sales and margin requirements and qualifying jobs being completed, paid, and closed under the written plan. Your work keeping records accurate, coordinating payment follow-up, and moving files through closeout supports those results.

This is an office-based role in a business that responds to emergencies. Priorities can change quickly, and occasional after-hours support may be needed during emergency situations.

How we work at Reset

Our core values are Respond with Urgency, Execute with Ownership, Stronger Together, Embrace Growth, and Trust Is Everything. In this role, that means returning the call, keeping commitments, helping teammates, and speaking up when something needs to improve.

Apply

Apply through Indeed with your resume. We would also like to hear a brief example of how you kept several projects or deadlines on track, caught a problem early, or helped resolve a difficult customer situation.

If you take pride in bringing order to a busy operation and helping people move forward, we would like to meet you.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person