Restructuring Call Center Agent

Are you our new Restructuring Agent?

As a Restructuring Agent at Portfolios Restructuring Department at Intrum in Athens you will assist debtors in managing and resolving their outstanding debts by negotiating and implementing effective debt restructuring solutions.

What will you do:

• Contribute to the company's strategic goals by ensuring effective debt collection and restructuring.
• Communicate directly with debtors via Dialer to achieve debt settlements, through collection, restructuring, or other consensual solutions.
• Advise customers on necessary actions and strategies for debt repayment.
• Negotiate and support optimal solutions for all stakeholders involved.
• Ensure debtors have a positive experience when communicating with Intrum by following best practices.
• Manage supporting documents from debtors to facilitate settlement and ensure compliance with relevant regulations.
• Coordinate the restructuring process using the company’s systems (EFS, ICE, LS, EQUATION, VELTI, NPV_RETAIL_AFS).
• Meet production goals, including applications, implementations, cash collected, and individual/team/department targets.

What we’re looking for:

• Excellent verbal communication skills with the ability to make quick, accurate, and appropriate decisions.
• Strong active listening, negotiation, and negotiation skills.
• Ability to analyze problems and resolve them in a timely manner.
• Ability to perform effectively in a fast-paced environment
• Team-player with the ability to interact effectively with different stakeholders
• Analytical mind and problem-solving skills

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

• a supportive work environment
• quite rich training & development activity
• exciting career opportunities and a solid internal career path
• hybrid work model allowing to combine work from home and office

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply!