Resturant manager

Restaurant Operations Manager – ChennaiPosition Summary

We are seeking an experienced and results-driven Restaurant Operations Manager to oversee and optimize all aspects of restaurant operations. The ideal candidate will have a strong background in hospitality management, team leadership, revenue growth, cost control, and operational excellence. This role requires a hands-on leader who can drive business performance while maintaining exceptional guest experiences and consistent operational standards.

Experience Required

• Minimum 5–6 years of experience in restaurant or hospitality operations.
• Proven experience in managing restaurant profitability, team performance, and guest satisfaction.
• Experience in multi-unit operations is an added advantage.

Key ResponsibilitiesOperations Management

• Oversee daily restaurant operations to ensure smooth and efficient functioning.
• Implement and maintain operational SOPs, service standards, and quality controls.
• Ensure consistency in food quality, service delivery, hygiene, and customer experience.
• Monitor operational performance and identify areas for improvement.

Revenue Growth & Business Performance

• Develop and execute strategies to increase sales and revenue.
• Drive guest engagement, repeat business, and customer satisfaction.
• Monitor key business metrics and take corrective actions to achieve targets.
• Support local marketing initiatives and promotional activities.

Cost Control & Inventory Management

• Control food costs, labor costs, and operational expenses.
• Implement measures to reduce wastage and improve profitability.
• Monitor inventory levels and ensure proper stock management.
• Conduct regular audits and variance analysis.

Team Leadership & Training

• Lead, motivate, and develop restaurant teams to achieve operational excellence.
• Manage recruitment, onboarding, training, and retention of employees.
• Conduct regular performance reviews and coaching sessions.
• Build a strong culture of accountability, teamwork, and customer service.

Reporting & Analysis

• Prepare and analyze daily, weekly, and monthly operational reports.
• Track sales, labor costs, food costs, inventory, wastage, and profitability.
• Utilize Microsoft Excel and reporting tools to support business decisions.
• Present performance insights and action plans to management.

Compliance & Quality Assurance

• Ensure compliance with company policies, SOPs, food safety, and hygiene standards.
• Maintain all statutory and regulatory requirements.
• Conduct regular operational audits and corrective action reviews.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent operational planning and execution capabilities.
• Proven ability to increase revenue and improve profitability.
• Strong understanding of cost control and inventory management.
• Proficiency in Microsoft Excel and reporting.
• Excellent problem-solving and decision-making skills.
• Strong communication and interpersonal abilities.
• Ability to work in a fast-paced, customer-focused environment.

Preferred Candidate Profile

• Based in Chennai or willing to relocate.
• Hands-on operational leader with strong business acumen.
• Passionate about hospitality, service excellence, and team development.
• Demonstrated success in driving operational efficiency, reducing wastage, and building high-performing teams.

Key Success Indicators

• Revenue growth and profitability improvement.
• Reduction in food and operational wastage.
• Strong SOP compliance and operational consistency.
• High guest satisfaction scores.
• Effective team retention, training, and development.
• Accurate and timely operational reporting.