Resubmission Officer

• Review returned, rejected, or incomplete cases and identify the reason for rejection.
• Check documents and information for accuracy and completeness.
• Identify missing, incorrect, or inconsistent information.
• Coordinate with the concerned team to obtain the required information or documents.
• Make necessary corrections before resubmission.
• Process and resubmit cases through the appropriate system.
• Follow up on pending and previously submitted cases.
• Monitor the progress and status of resubmitted cases.
• Maintain accurate records and update the system regularly.
• Ensure all required supporting documents are properly arranged and attached.
• Communicate with relevant departments to resolve issues and avoid delays.
• Escalate complicated or unresolved cases to the supervisor when necessary.
• Prepare daily or periodic reports on pending, rejected, and resubmitted cases.
• Ensure all work is completed accurately and within assigned deadlines.
• Maintain confidentiality of information and documents.
• Follow company policies, procedures, and quality standards.
• Identify recurring issues and communicate them to the concerned team.
• Perform other duties assigned by the supervisor or management.

Desired Candidate Profile

• Minimum Diploma or Bachelor’s degree in any relevant field.
• Candidates with qualifications in Business Administration, Management, Commerce, or related fields may be preferred.
• Additional training in documentation, administration, or computer applications is an advantage.