Retail account manager

Key Responsibilities

1. Account Management & Relationship Building

• Build and maintain strong relationships with dealers through regular on-site visits to strengthen brand loyalty and drive consistent product orders.
• Keep dealers updated and provide education on new product launches, technical developments, and ongoing commercial promotions.

2. Territory Management & Business Development

• Conduct regular business trips to the Northern region to maintain close engagement with dealers, monitor local market conditions, and support territory sales growth.
• Identify, approach, qualify, and onboard potential new dealers to expand the company’s retail network.

3. Trade Marketing & Visual Merchandising

• Work closely with dealers to plan and execute local sales activities, including roadshows, exhibitions, and product training sessions.
• Monitor dealer showrooms to ensure visual merchandising standards are maintained and products are supported by appropriate POS materials.

4. Operations & After-Sales Support

• Act as the main contact for dealers on operational matters related to machine models, inventory availability, spare parts, and accessories.
• Coordinate with the service team and Authorized Service Centre (ASC) to support after-sales service, improve repair turnaround time, and maintain customer satisfaction.

5. Logistics & Supply Chain Coordination

• Work with the internal operations team to monitor stock levels and ensure product availability for dealer requirements.
• Follow up on key delivery arrangements to ensure timely product dispatch and delivery across the assigned territory.

6. Dealer Performance & Incentive Management

• Monitor and analyse dealer sales performance against established targets to identify growth opportunities and areas requiring improvement.
• Support and guide dealers in achieving volume and growth targets and assess their eligibility for corporate sales incentive programmes.

7. Market Intelligence & Reporting

• Monitor competitor activities, pricing changes, and promotional strategies, and provide relevant market insights to management.

8. Sales Target & Forecast Management

• Manage and achieve individual monthly, quarterly, and annual sales targets in line with company revenue and regional growth objectives.
• Prepare monthly and quarterly sales forecasts for the assigned territory to support inventory planning and distribution activities.

Requirements

• Minimum 2–3 years of sales experience in modern or traditional retail channels.
• Good communication skills
• Proficient in Microsoft Office and social media platforms.
• Willing to travel within Malaysia.

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume.

EA License No.: 13C6305

Registration No.: R1874608 (LEE JIA HOU)

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