Retail Admin Assistant

About the role

This role is designed to provide operational retail support, ensuring efficient day-to-day operations. The role supports the Product Director and Catalogue Buyer on day-to-day management of the retail operations to ensure smooth customer interactions, order processing, and record keeping. In addition, it also supports launch and marketing activity to deliver strong visual merchandising and sales.

Key responsibilities

• Act as first point of contact for all shop enquiries (in-person, phone, and online)
• Manage customer queries including orders, returns, and general enquiries
• Implement account setup for any new online account requests
• Escalate issues where required
• Manage shop operations during opening and collection hours
• Process and enter orders accurately
• Coordinate with warehouse for order fulfilment and dispatch
• Maintain upkeep of both physical and online shop
• Manage product inventory
• Support with product launch and marketing initiatives to drive sales

About you

• High attention to detail and accuracy
• Strong organisational and administrative skills
• Clear written and verbal communication
• Ability to follow processes and instructions
• Time management and ability to prioritise multiple tasks
• Proactive but structured approach to task completion
• Strong reliability and consistency in delivery across all projects
• Team-oriented with willingness to support across functions
• Keen interest in retail and marketing