Retail Admin Coordinator

About the role

This role involves managing high-volume communications and correspondence from store personnel and stakeholders, serving as a liaison between stores and mall administration. You will handle procurement and financial administration tasks, coordinate maintenance and facilities requests, and maintain comprehensive reporting and documentation systems.

Key responsibilities

• Monitor and respond to high volumes of emails and Viber messages from store personnel and stakeholders
• Serve as the liaison between stores and mall administration regarding store openings, existing operations, and administrative concerns
• Attend to store calls and urgent inquiries promptly to minimize operational downtime
• Request, encode, and process Request Forms (RF) and Billing Requests (BR)
• Follow up on payment requests for RF forms to ensure vendor and service provider satisfaction
• Coordinate with the Purchasing Department for retail store requirements and supply requests
• Monitor store requests for repairs and supplies; follow up on quotations for necessary works
• Request and secure work permits for stores with lined-up repair schedules and coordinate with mall management for after-hours or opening-time access
• Coordinate with external contractors to ensure repair tasks are completed as requested
• Compile and send retail operations weekly task reports to RSV for executive review

About you

• Education in Business Administration, Management, Real Estate Management, Office Administration, or related field
• 1 to 3 years of experience is highly beneficial
• Timely responsiveness to Viber and email communications
• Precision in encoding RF/BR forms and financial requests
• Ability to maintain organized digital files in OneDrive to ensure compliance and easy retrieval of store records