Retail Administration Assistant

About the business and the role:

Established in 1997, Country Care Group (CCG) is an Australian family owned and operated business with over 700 staff throughout a wide variety of operations across Australia.

With 50 company network stores and over 130 CCG member stores, we are a leading national supplier of a vast range of assistive technology products and in-home aids to assist people living with disability, mobility impairments and the aged.

We're currently seeking a Retail Administration Assistant to join our dynamic team at our Joondalup location.

As the Retail Administration Assistant, your primary objective will be to deliver excellence in service within our showroom, creating a welcoming environment for clients and medical professionals. This role offers a unique blend of customer service and behind-the-scenes tasks, perfect for someone who enjoys a bit of variety in their workday.

A National Police Check and NDIS Workers Screening clearance is required for this role.

Primary Responsibilities:

• Provide excellent customer service and promote sales of products and services
• Offer specialist product knowledge advice to assist customers
• Answer telephone queries and provide assistance to customers
• Operate Point of Sale systems effectively
• Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions
• Generate invoices and maintain accurate records
• Process orders and correspondence through the online portal

Requirements:

• Previous experience in a customer service role, preferably in a retail environment
• Excellent communication and interpersonal skills
• High attention to detail
• Strong organisational and time management abilities
• Demonstrated ability to work effectively in a team
• Basic computer literacy, including proficiency in Microsoft Office
• Knowledge of healthcare products or experience in the medical industry is desirable.

Benefits:

• Opportunity to join a fantastic team and be part of a growing business venture
• Discounted Health Insurance
• Employer Paid Parental Leave.

Country Care Group is committed to an inclusive workforce and welcomes candidates from culturally diverse backgrounds, people with disabilities, and people of Aboriginal and Torres Strait Islander descent.