Retail Advisor

Location: London

Job type: Full-time, permanent

Working pattern: On-site

Expected start: Within two weeks

The Role at a Glance

Every customer interaction is an opportunity to make things clearer, easier and more useful. As a Retail Advisor, you’ll meet customers, understand what they’re looking for and help them find products or services that genuinely suit their needs. It’s a people-focused role with plenty of variety, combining communication, product knowledge and a professional approach.

If you enjoy working with people, asking the right questions and turning a simple conversation into a helpful customer experience, this could be a great opportunity to build your retail experience in a professional setting.

Retail Advisor Responsibilities

• Welcome customers and confidently approach new people
• Ask relevant questions to understand customer needs and preferences
• Explain products and services in a clear, straightforward way
• Build and maintain strong knowledge of products, services and brands
• Make suitable recommendations based on individual requirements
• Answer questions accurately and provide helpful information
• Maintain professional presentation and agreed brand standards
• Work closely with colleagues to deliver a consistent customer experience
• Contribute to customer satisfaction and wider commercial objectives

Skills That Matter

• Strong listening skills and the ability to understand different customer needs
• Clear, professional verbal communication
• Good attention to detail
• Reliable and punctual approach to work
• Ability to learn and retain product information
• Professional presentation and conduct
• Customer awareness and patience
• Confidence approaching and speaking with new people
• Willingness to learn and respond positively to feedback

Previous experience is less important than a positive attitude, reliability and the willingness to learn. Full training is provided, making this suitable for candidates from a range of customer-facing backgrounds.

Getting Started

Your first few weeks will focus on getting comfortable with the role and the products you’ll represent. Training will cover the brands, products and services, while experienced colleagues will provide guidance on customer conversations and day-to-day activities. You’ll have time to practise what you learn before gradually becoming more independent.

What’s Included

• Competitive base pay
• Performance-related rewards
• Full training and practical coaching
• Ongoing support and feedback
• Team activities and company events
• Recognition for strong contribution
• Opportunities to develop and take on greater responsibility

Ready for your next customer-focused opportunity? Submit your CV today to be considered for the Retail Advisor position in London.

Pay: £14.00-£16.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person