Retail Agent

Roles and Responsibilities:

• Leverage your project product knowledge and customer service skills to answer incoming calls, and/or casework from Customers.
• Deliver a top-tier customer experience through creative problem-solving and consistent probing to craft accurate & timely outcomes for Customers.
• Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
• Expand your knowledge of the project’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the role.

Required Skills & Desired Skills

• Proficiency in English Level >B2+
• 1+ years of experience responsible for customer satisfaction and championing the customer experience.
• Success in operating independently and navigating competing priorities in a constantly changing. Environment.
• Proven track record of success navigating and troubleshooting technical tools, for instance, an Apple laptop and Android-based software.
• Strong communication, organizational, and influencing skills.
• Candidates must be willing to work in an onsite setting.

Working on site ''Ultra Park La Aurora de Heredia Building''

Must: Flexible schedules

Post only available in Costa Rica GAM