Retail & Client Experience Specialist

Great at retail and helping customers decide, but tired of $16–$20/hour pay ceilings and unpredictable schedules?

If you are the person on the retail floor who naturally connects with shoppers, asks the right questions, and helps undecided people find exactly what they need, you already have the hardest skill to teach. Now it is time to get paid like a professional for it.

Why a 30-Year Automotive Company is Hiring "Retail Specialists" (Not Car Salespeople): Let’s be upfront: 321 Drive is a thriving, family-owned independent dealership that has served our community for over three decades. Before you click away because you "don't want to do car sales," hear us out—neither do we.

Because we offer our own unique in-house financing, our process looks nothing like a high-pressure, commission-only car lot. Our customers aren't looking to haggle with a pushy salesperson; they need a friendly, knowledgeable Retail Specialist to welcome them in, walk them through a simple approval process, and match them with a reliable vehicle that fits their life and budget.

We have found that our very best team members don't come from the auto industry—they come from retail, wireless stores, hospitality, and customer service.

Why Retail Pros Make the Switch to 321 Drive:

• Guaranteed Base Income: No "commission-only" stress. You receive a reliable, guaranteed base paycheck every single month.
• Simple, Flat-Rate Bonuses: Every time you help a customer get into a vehicle, you earn a straightforward flat-rate bonus ("Flat"). No confusing commission percentages or moving targets. Typical specialists earn $60,000 to $90,000/year.
• Zero Auto Knowledge Required: You don't need to know what is under the hood. We provide full, paid training on our inventory and our step-by-step financing system.
• A True Relationship Model: We stay with our customers long after they drive off. You are building long-term repeat business and referrals in a stable, 30-year company.

What Your Day-to-Day Looks Like:

• Greet & Put People at Ease: Welcome walk-in and scheduled customers into a warm, no-pressure retail environment.
• Guide the Process: Walk customers step-by-step through our straightforward in-house financing application.
• Consult & Match: Listen to what the customer needs (commute, family size, budget) and walk them through matching options from our inventory.
• Stay Organized: Log customer notes and follow-ups in our system (CRM) so no one falls through the cracks.

What You Bring to the Table:

• 1–2+ Years of Retail or Customer-Facing Experience: You have worked in retail (apparel, electronics, cell phone sales, furniture, store leadership) or fast-paced hospitality.
• Consultative Confidence: You aren't just an "order-taker"—you enjoy making recommendations, guiding hesitant buyers to a great decision, and working toward clear goals.
• Empathy & Listening Skills: You know how to make nervous or first-time buyers feel respected, heard, and excited.
• Reliability & Drive: You show up ready to learn, follow a proven process, and build a real career.

Stop settling for capped hourly retail wages. Put your people skills to work where your base pay is guaranteed and your upside is real—apply today!

321 Drive is an Equal Opportunity Employer. We encourage all qualified candidates from all retail and customer service backgrounds to apply.

Job Type: Full-time

Pay: $5,000.00 - $7,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Required schedule: 4 weekdays (9am-7pm) + Saturdays (9am-5pm), Sundays off. Can you work this schedule? (YES/NO) - Deal Breaker
• What part of Nashville do you live in?
• At 321 Drive, we help people who might have bad credit or a tough financial past. In 1-2 sentences, tell us what industry you are coming from and why your personality makes you great at helping stressed customers feel comfortable.
• A customer falls in love with a vehicle on our lot that they simply cannot afford, and they are getting upset that you won't approve them for it. Walk us through exactly how you de-escalate the situation and switch them to a car that actually fits their budget without losing the sale.
• Tell us about a specific time you turned an undecided customer into a sale or commitment. What did you personally do, and what happened?

Ability to Commute:

• Nashville, TN 37211 (Required)

Work Location: In person