Retail and Customer Service Executive

About the role

Join a vibrant environment where music meets retail. This role offers a clear pathway to management, with progression opportunities to Outlet Manager and Operation/Business Director positions.

Duties & Responsibilities:

• Warmly welcome prospective students and parents, identify their musical goals, and actively convert inquiries into free trial lessons and long-term enrollments
• Coordinate and process New Student Enrolments, New music course and Package Activation, Recurring music lessons retentions, Monitoring student learning journey record, oversee teacher's teaching observation
• Spearhead the promotion and sale of company service packages, concert/recital tickets
• Act as the primary touchpoint for student/parent feedback, ensuring a customer experience that minimizes student churn
• Assist with invoice/billing administration, resolve customer enquiries/feedback and perform make up lessons' arrangements, if required
• Follow Standard Operating Procedure (SOP) and work Instruction
• Maintain real-time documentation of all tasks and order-taker actions within shared cloud spreadsheets (Google Sheets), ensuring records are updated instantly across all communication channels

Job Requirements:

• Singaporeans/Singapore Permanent Residents with decent qualifications
• Diploma in any discipline
• Proficiency in Google Sheets with strong attention to detail and data integrity
• No experience required; training provided

Staff Benefits:

• On the job training provided
• Internal mobility opportunities including course specialist, sales specialist, outlet manager, management role, HQ division positions
• Free music courses and comprehensive medical insurance
• Sign-on Bonus of $3,000
• Monthly performance bonus up to $500

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