RETAIL & OFFLINE SUPERVISOR – HANOI

Department: Offline Store

Location: Hanoi

Report to: Head of Offline Store – HCMC

JOB SUMMARY

We are looking for a Retail & Offline Supervisor to support the development and operation of YODEE's offline business in Hanoi and the Northern market.

This role will be responsible for coordinating offline stores, shopping malls, pop-up stores, exhibitions, events and offline activations, working closely with the HCMC Head Office and relevant departments to ensure smooth execution and support business growth.

KEY RESPONSIBILITIES

• Coordinate and monitor the operation and performance of YODEE's offline stores/retail counters, including the upcoming Takashimaya Hanoi store.
• Support the opening and development of new stores, pop-up stores and other offline locations in Hanoi and the Northern market.
• Plan and execute mall activations, exhibitions, events and pop-up activities from preparation to on-site execution and post-event evaluation.
• Work directly with shopping malls, event organizers, vendors and suppliers to coordinate proposals, quotations, timelines, setup and execution.
• Coordinate offline activities such as in-store promotions, POSM, product displays, sampling, gifting and seasonal activations.
• Ensure consistent brand image, visual merchandising and customer experience across offline touchpoints.
• Monitor store performance, customer feedback and market trends; identify opportunities to improve offline sales and customer experience.
• Research potential malls, retail locations, exhibitions and partnership opportunities to support YODEE's offline expansion.
• Work closely with Sales, Marketing, Operations and other departments to ensure effective execution of offline activities.
• Manage assigned budgets, prepare reports and provide recommendations for improvement.

REQUIREMENTS

• Bachelor's degree in Business Administration, Marketing, Retail Management or related fields.
• 2–4 years of experience in Retail, Trade Marketing, Store Operations, Event/Activation or related roles.
• Experience working with shopping malls, retail stores, exhibitions or event agencies is highly preferred.
• Strong project coordination, communication and negotiation skills.
• Hands-on, proactive and independent, with the ability to manage multiple projects and work effectively with the HCMC Head Office.
• Strong organizational skills, attention to detail and problem-solving ability.
• Commercial mindset with a focus on sales, customer experience and execution quality.
• Willing to travel and work on weekends when required for events or store activities.
• Good command of English or Chinese (Mandarin), both spoken and written.

WHAT WE OFFER

• Opportunity to take ownership of YODEE's offline development in Hanoi and the Northern market.
• Opportunity to work with leading shopping malls and develop new retail, pop-up and activation projects.
• Dynamic working environment in the Mom & Baby industry.
• Clear career path toward Assistant Manager / Retail & Offline Manager.