Retail & Website/IT Support Executive

We are looking for a hands-on, technically capable, outgoing, and detail-oriented individual who can take ownership of our website and online presence while also being actively involved in our daily business operations.

The main focus of this role is website management, SEO, troubleshooting, maintenance, website security, and backups, while also supporting digital marketing, customer engagement, and daily operations.

We are looking for someone who is tech-savvy, active, sociable, and comfortable engaging with customers and the team — someone with an outdoor personality and an interest in water activities, who is willing to get involved in the diving industry, company events, activities, and day-to-day operations.

This is not a purely desk-based IT role. We are looking for someone who can work with technology, solve problems, interact with people, and be part of an active and dynamic business environment.

Your Responsibilities

Website Management, SEO & Technical Support

• Manage and maintain our WordPress/WooCommerce website on a daily basis.
• Update and maintain website pages, product listings, images, pricing, descriptions, categories, and other content.
• Monitor website performance, functionality, loading speed, and overall user experience.
• Perform SEO management and optimisation, including basic on-page SEO, keywords, page titles, meta descriptions, URLs, internal linking, image optimisation, and website structure.
• Monitor Google search performance and identify opportunities to improve website visibility and rankings.
• Troubleshoot common website issues such as plugin conflicts, broken pages, loading errors, display issues, checkout problems, website downtime, and other WordPress/WooCommerce errors.
• Identify the cause of website problems and resolve basic issues independently before escalating more complex issues.
• Manage WordPress, WooCommerce, themes, plugins, and other website components, ensuring they are properly updated and compatible.
• Perform and monitor regular website backups and ensure backup files are properly stored and accessible when required.

Digital Marketing & Online Presence

• Assist with digital marketing campaigns, promotions, and online advertising.
• Create and manage content for social media platforms.

Daily Operations & Administration Support

• Support daily retail shop operations and administrative tasks.
• Assist with customer enquiries through WhatsApp, email, phone calls, and online platforms.
• Assist with product updates, inventory information, sales-related tasks, and online orders.
• Support customer follow-ups and general sales activities.
• Assist with company events, exhibitions, training activities, and promotions.
• Provide general operational support to ensure smooth daily business activities.

We're Looking For Someone Who

• Has a background in IT, Information Technology, Computer Science, website management, technical support, or a related field.

• Has hands-on experience managing websites, preferably WordPress/WooCommerce.

• Can independently troubleshoot and resolve common website issues.

• Understands how websites, hosting, domains, SSL, plugins, themes, and databases generally work.

• Knowledgeable in website backups, website security, maintenance, and troubleshooting.

• Has knowledge of SEO and Google Search Console or similar SEO tools.

• Is willing to learn and take ownership of website-related responsibilities.

• Has good communication skills in English and Bahasa Malaysia.

Additional Advantages

• Experience with WordPress, WooCommerce, Elementor, SEO, Google Search Console, Google Analytics, or online advertising.

• Experience managing website hosting, domains, SSL, backups, or website migrations.

• Experience troubleshooting WordPress/WooCommerce errors and plugin conflicts.

• Experience with e-commerce websites or online stores.

• Experience with website security and malware prevention.

• Interest in outdoor activities or water sports.

What You'll Get

• Opportunities to travel to Singapore for events and training.
• Scuba diving training and certification as part of your career development after demonstrating commitment and becoming a valued team member.
• Opportunity to build a unique career in the diving industry.
• EPF, SOCSO & EIS.
• Annual leave and medical leave.

If you are an outgoing and active person who loves the outdoors, enjoys water activities, and enjoys being around people, we would love to hear from you.

We are looking for someone who is willing to learn, grow with the company, and build a long-term career with us. If you are looking for more than just a job and want to be part of a growing business where you can develop new skills, take on new challenges, and grow together with the team, this could be the opportunity for you.

Apply now and send us your resume together with a short introduction about yourself.