Retail assistant (1yr Contract)

About the role

You will represent Singlapa to an international audience, combining warm service with confident product recommendations. You will help customers find meaningful purchases, contribute to sales targets and keep the store welcoming, well presented and running smoothly.

Key responsibilities

• Welcome customers, understand their needs and recommend suitable gifts, products and complementary items within their budget.
• Share the stories behind our artwork and explain product materials, care instructions and available Changi exclusives accurately.
• Work towards individual and team KPIs while providing attentive, honest service, including to travellers with limited time.
• Process purchases and approved promotions accurately using the point-of-sale system and airport payment platforms; wrap and pack purchases with care.
• Maintain attractive displays, accurate price labels and a clean, organised selling area in line with Singlapa's visual standards.
• Receive and replenish stock, assist with inventory counts and report shortages, discrepancies or damaged items promptly.
• Complete assigned opening, closing, cash reconciliation and shift handover duties; follow airport security and emergency procedures.
• Handle customer questions and concerns professionally, escalate issues when needed and share useful customer feedback with the Store Manager.

About you

• A warm, approachable manner, reliability and a genuine interest in customer service, art, design or cultural storytelling.
• Clear spoken English for serving international travellers; additional languages are an advantage.
• Retail, hospitality or customer service experience is preferred. Applicants who are keen to learn are welcome.
• Confidence handling payments, attention to detail and the ability to stay calm during busy periods.
• Comfort working on the shop floor, assisting with routine stock handling and contributing as part of a small team.
• Availability from mid-November 2026 for a one-year contract and the ability to complete any required airport training and access procedures.

About us

Founded in Singapore in 2022, Singlapa celebrates heritage, culture and place through original hand-painted watercolour artwork. We bring these stories into everyday life through homeware, textiles, accessories and gifts, creating pieces that customers take home and share around the world.