Retail Assistant

About the business and the role:

Established in 1997, Country Care Group (CCG) is an Australian family owned and operated business with over 700 staff throughout a wide variety of operations across Australia.

With 50 company network stores and over 130 CCG member stores, we are a leading national supplier of a vast range of assistive technology products and in-home aids to assist people living with disability, mobility impairments and the aged.

CCG manages national contracts for the supply to state and federal government health services schemes, hospitals, aged and residential care facilities.

K Care Healthcare Solutions is the product and wholesale division of the group. It owns the 50-year-old K Care brand which is a market leader in AT products in Australia. The K Care business is also a major distributor of brand like Karma, Merits and Afikim. The business has a local engineering / product development team and both imports and manufactures product.

The company has a large distribution capability with major facilities across the country, but major distribution centres in Epping (VIC), Willawong (Qld).

The company operates on a shared belief that “staying connected to others isn’t just good for the soul, it good for your health…and it starts with the freedom to live independently.”

Accordingly, the business places a large emphasis on the human connections with each other, therapists and our customers.  The network, contracts, product and functional departments are all designed to support those people.

We're currently seeking a Retail Assistant to join our dynamic team based in Bunbury, WA.

As the Retail Assistant, your primary objective will be to deliver excellence in service within our showroom, creating a welcoming environment for clients and medical professionals. This role offers a unique blend of customer service and behind-the-scenes tasks, perfect for someone who enjoys a bit of variety in their workday.

A National Police check, NDIS Worker screening check and COVID-19 vaccinations are required for this position.

Primary Responsibilities:

• Provide excellent customer service and promote sales of products and services
• Offer specialist product knowledge advice to assist customers
• Answer telephone queries and provide assistance to customers
• Operate Point of Sale systems effectively
• Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions
• Generate invoices and maintain accurate records
• Process orders and correspondence through the online portal

Requirements:

• Previous experience in a customer service role, preferably in a retail environment
• Excellent communication and interpersonal skills
• High attention to detail
• Strong organisational and time management abilities
• Demonstrated ability to work effectively in a team
• Basic computer literacy, including proficiency in Microsoft Office
• Knowledge of healthcare products or experience in the medical industry is desirable.

Benefits:

• Opportunity to join a fantastic team and be part of a growing business venture
• Discounted Health Insurance
• Employer Paid Parental Leave.

Country Care Group is committed to an inclusive workforce and welcomes candidates from culturally