Retail Assistant

Retail Assistant | Manchester | Full-Time | Permanent | On-Site

Be the Person Customers Can Rely On

A helpful answer and a warm interaction can turn an everyday inquiry into a positive brand experience.

We’re looking for a confident, approachable Retail Assistant to join our growing Manchester team. In this customer-facing role, you’ll engage with prospective customers across active retail pop-ups, answer their questions, and introduce practical client solutions, ensuring every person feels heard, supported, and valued during live campaign activations.

Previous experience isn’t required. We’ll provide comprehensive paid training and ongoing continuous coaching from day one.

Your Day-to-Day Role

As a Retail Assistant, you’ll be responsible for:

• Responding directly to customer questions and inquiries across active Manchester pop-up locations
• Listening carefully to understand individual customer needs and matching them with client offerings
• Providing clear, accurate information about partner products, brand promotions, and customer packages
• Assisting customers through account setup, digital order registrations, and onboarding on handheld tablets
• Resolving straightforward customer questions efficiently and professionally on-site
• Updating customer details and administrative logs accurately during live interactions
• Following up on customer inquiries when required to ensure complete satisfaction
• Collecting customer feedback to help refine future campaign delivery
• Working towards personal acquisition targets, commercial benchmarks, and shared performance goals
• Supporting colleagues during busy campaign shifts to maintain a welcoming pop-up atmosphere

The Qualities That Matter

We’re looking for someone who:

• Communicates clearly, confidently, and listens carefully face-to-face
• Has a friendly, professional, and naturally enthusiastic manner
• Approaches customer interactions with a positive, helpful mindset
• Is organized, reliable, and attentive to details
• Takes personal ownership of delivering outstanding customer service
• Thrives in fast-paced, active commercial environments on their feet
• Responds positively to regular coaching and performance feedback
• Wants to learn, develop, and progress within a growing organization

Experience in customer service, retail, hospitality, brand promotions, reception, or face-to-face sales is useful but not essential—full structured onboarding and continuous mentorship are provided.Support to Help You Succeed

When you join our team, you’ll receive:

• Competitive base pay structure plus performance-based bonus opportunities
• Full customer experience and brand representation training
• Ongoing 1-on-1 coaching and regular feedback
• Clear opportunities to build communication, negotiation, and leadership skills
• Recognition programs, monthly team incentives, and social events
• Structured progression routes into Senior Assistant, Campaign Coordinator, and Leadership positions
• A supportive, energetic, and collaborative workplace environment

Where This Can Take You

This position is ideal for candidates searching for Retail Assistant Jobs, Customer Engagement Associates, Brand Ambassadors, Campaign Support Associates, and Entry-Level Careers in Manchester.

Take the Next Step

If you’re ready to build your customer-facing experience, develop valuable professional skills, and join an ambitious Manchester team, submit your CV today to apply for the Retail Assistant role.

We welcome applications from all backgrounds and are committed to an inclusive recruitment process. Hiring decisions are made based on skills, attitude, and potential.

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person