Retail Assistant

Nau mai ki Te Puia

Te ūkaipō o te whare pūmau i ngā taonga tuku iho

Tomo mai ki te whare i whakaarahia i roto i te pā tūwatawata o ngā tūmanako.

Mō mātou | About us:

Te Puia is situated within the historic Te Whakarewarewa Geothermal Valley, spanning 70 hectares in Rotorua. Home to the iconic Pōhutu geyser, bubbling mud pools, hot springs, and silica formations, Te Puia is full of natural wonders. Manuhiri (visitors) can also explore the native Kiwi bird and the prestigious national schools of wood carving, weaving and stone and bone carving. For over 100 years, we have been sharing these taonga (treasures) with manuhiri, continuing this legacy with pride today.

As an industry tuakana and an iwi-owned business governed by the New Zealand Māori Arts and Crafts Vesting Act 2020, Te Puia NZMACI stands as a leader in uplifting Māori culture. Through generations, we have continued to uphold our values of manaakitanga and kaitiakitanga, ensuring that manuhiri experience the richness of our culture in an evolving tourism landscape.

Mō te tūnga | About the role:

As we gear up for a busy summer season, we’re on the hunt for energetic, customer-focused superstars to join our Retail team!

As a Retail Assistant at Te Puia, you will deliver an outstanding visitor experience through professional selling techniques and excellent customer service. You’ll assist manuhiri (visitors) in selecting quality merchandise, including traditional Māori arts and crafts, and provide guidance on product use and care.

The role involves maximising sales, maintaining well-presented displays, managing cash and inventory accurately, and ensuring a clean and organised store. By packing purchases neatly and handling payments efficiently, you’ll contribute to a positive shopping experience. Your dedication will uphold Te Puia’s values and enhance our cultural legacy.

These are fixed-term roles supporting our busy summer season, with start dates expected from late August through September and roles likely to finish around April 2027. Applicants will need strong availability across this period, including weekends and public holidays.

A full position description is available on request.

Ngā pūmanawatanga ōu | What you will bring:

• A passion for providing outstanding customer service.
• A friendly nature and the confidence to talk to different customers and build genuine and meaningful rapport.
• Cash handling and POS experience.
• The ability to work autonomously, but also within a team.
• Excellent organisational and communication skills.
• A positive attitude that emphasises and encapsulates the values of Te Puia.
• Full availability to work throughout the summer period, including weekends and public holidays.

Nōu te rourou | What’s in it for you:

• Ongoing training and development opportunities.
• Comprehensive medical and life insurance cover.
• Enjoy a free lunch once a week, along with other exclusive food offerings.
• Access to wellbeing initiatives, including a Wellbeing Allowance and an Employee Assistance Programme (EAP).
• A chance to contribute to and learn from a legacy of culture and tourism excellence.
• Additional benefits and rewards apply.

Me pēhea te tuku tono | How to apply:

If you’re excited about joining our team, apply online today with a covering letter explaining why you’re the perfect fit, along with an up-to-date CV. Please only apply if you have the legal right to work in New Zealand. Preferred applicants will undergo pre-employment checks, including Ministry of Justice and drug testing.

We may begin interviewing strong candidates as applications are received, so don’t wait until the advert closes, apply now!

For more information about Te Puia, visit www.tepuia.com.

Join us at Te Puia and be a part of the legacy!