Retail Assistant

Responsibilities

• Engage walk-in customers, understand their needs and recommend suitable products.
• Explain and demonstrate product features, basic setup and functionality.
• Process sales transactions accurately using the ePOS system.
• Handle customer enquiries and provide appropriate product information.
• Handle exchanges and after-sales matters in accordance with company guidelines.
• Replenish stock and maintain neat, organised and attractive product displays.
• Monitor inventory levels and highlight fast-moving or low-stock items.
• Assist with receiving, checking, unpacking and organising incoming stock.
• Assist with periodic stock counts and inventory checks.
• Maintain store cleanliness and ensure products are properly presented at all times.
• Support in-store promotions, campaigns and new product launches.
• Support exhibitions, roadshows, pop-up events and other company activities at different locations when required.
• Perform other reasonable duties related to retail and business operations as assigned by the Manager.

Requirements

• Friendly and approachable with a strong customer service mindset.
• Responsible, punctual and able to work independently.
• Willing to learn and develop good knowledge of our products.
• Comfortable with hands-on product demonstrations and basic troubleshooting.
• Able to handle cashiering, stock replenishment and general retail duties.
• Able to work retail hours, including weekends and public holidays based on roster.
• Willing to be deployed to exhibitions, roadshows, pop-up events or other company operating locations when required.
• Prior retail or customer service experience is an advantage but not required.
• Interest in model trains, buses, collectibles or Singapore-themed products is a plus.
• Fresh graduates are welcome to apply.
• Training will be provided.

Working Arrangement

• Full-time position.
• 5-day work week based on retail roster.
• Weekend and public holiday shifts are required.
• Primary retail location with deployment to exhibitions, roadshows and other locations when operationally required.