Retail Assistant

ABOUT US

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

We’re looking for a friendly, motivated person to join our general hardware team as a casual Retail Assistant. In this role you’ll help local customers and tradies with product advice, orders and quotes, while learning more about hardware, timber and building materials along the way.

If you enjoy working with people, like being part of a busy team and are keen to learn, we’d love to hear from you.

RESPONSIBILITIES WILL INCLUDE

Our Retail Assistants are hands-on, customer-focused and ready to help across the store wherever needed. Day to day, this may include:

• Processing customer orders and quotes by phone and email
• Helping customers find the right products and solutions
• Providing great service on the floor and at point of sale
• Keeping customers updated on orders and delays
• Checking invoices and order details for accuracy
• Monitoring stock levels and supporting the team with store tasks
• Taking part in regular product training with leading brands

QUALIFICATIONS & SKILLS

• Experience in customer service, retail, hardware or the building industry
• Knowledge of timber or heavy building materials would be a bonus
• Good communication skills and a genuine enjoyment of helping people
• Attention to detail and confidence using computers or learning new systems
• Physically fit and able to Manually handle goods
• A strong focus on safety and working as part of a team
• Manual vehicle licence Essential
• Forklift licence advantageous but not necessary

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include a Pre-employment Medical Assessment & National Police & Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.