Retail Assistant

About the role

The Retail Assistant is the face of The Barkery for walk-in customers and order pick-ups at our Joo Chiat shop. The role combines warm, knowledgeable customer service with the day-to-day operations of the retail space — keeping the shop running smoothly, stock well-managed, and customers feeling looked after. It's a role where presentation, attention to detail, and a genuine love of what we do all matter.

Key responsibilities

• Greet customers warmly and provide friendly, knowledgeable assistance with their questions about products, ingredients, suitability for different dogs, and order options
• Process in-store transactions accurately and efficiently for card and digital payments
• Handle customer enquiries by phone, email, or messaging channels in a professional and timely way
• Resolve minor customer concerns on the spot where appropriate, and escalate more significant issues to the Strategy & Operations Lead
• Build rapport with regular customers and learn their preferences over time
• Receive deliveries from the kitchen and from external suppliers, checking quantities and quality against orders
• Maintain shop-floor stock levels by replenishing displays throughout the day
• Rotate stock to ensure older products are sold first (FIFO) and identify items approaching expiry
• Prepare customer orders for collection or delivery, packing products carefully and accurately
• Open and close the shop in accordance with standard procedures

About you

• Warm, friendly, and professional manner with customers
• Good spoken English; confident handling face-to-face customer interactions
• Reliable, punctual, and committed to scheduled hours
• Honest and trustworthy — the role involves handling customer payments and stock
• Attention to detail in handling transactions, stock, and order fulfilment
• Comfortable standing for extended periods and lifting moderate weights (up to 10kg)
• Ability to work calmly and patiently with a wide range of customers, including in busy periods or with difficult interactions
• Comfortable using a point-of-sale system, email, and messaging platforms
• Previous experience in retail, customer service, or hospitality (desirable)
• Genuine affinity for animals, particularly dogs (desirable)

About us

The Barkery Singapore Pte Ltd operates a retail shop at 326 Joo Chiat Road, Singapore 427583, closed on Mondays and all Singapore public holidays.