Retail Assistant

Sydenham, Part Time, Retail
Please Quote Reference Number 18726
**- Retail Sales & Customer Service Specialist

• Reliable weekend work year-round
• Great team culture**

(+) 2026 Poolwerx NZ Franchise Partner of the Year (+) Employer of the Year (+) Paid Birthday Off

Are you a customer service expert looking for a reliable weekend role in a fun, supportive, and award-winning team?

We're Mark and Michelle Bennett, owners of Poolwerx Christchurch and Poolwerx South Canterbury. We don't just say we're a great place to work - we have the track record to prove it! We were recently named the 2026 Poolwerx New Zealand Franchise Partner of the Year, along with winning regional awards for Employer of the Year, Retail Store of the Year, Brand Excellence, and Commercial Business Excellence.

We're looking for a passionate, customer-focused Part-Time Retail Team Member to join our Sydenham store with an immediate start.

HOURS & SCHEDULE

Perfect for someone seeking reliable weekend work year-round, with the willingness to pick up extra shifts during peak summer months, and occasional opportunities to cover staff leave as needed (by mutual agreement):

• Swim Season: Saturday 9:00am-4:00pm & Sunday 10:00am-2:00pm
• Off Season: Saturday 9:00am-2:00pm only
• Extra Hours: Additional weekday/leave cover hours available to support periods of increased workload.

WHAT YOUR DAY LOOKS LIKE

At Poolwerx, we ensure every customer has a stellar experience the moment they walk through our doors. As part of our retail team, your primary role will be helping pool and spa owners keep their water crystal clear:

• Computerised Water Testing: Test pool and spa water samples using state-of-the-art testing equipment, analyse the results, and provide the products customers need to maintain a sparkling, healthy pool.
• Customer Service & Sales: Provide genuine advice, guide customers to the right chemicals and equipment, up-sell products where appropriate, and process sales smoothly.
• Showroom Presentation: Keep our showroom, displays, and shelves fully stocked, clean, and looking top-tier.
• Store Operations: Assist with stock processing, basic admin duties, and light store/garden/warehouse maintenance.

WHAT WE NEED FROM YOU:

• A People Person: A natural communicator with a strong phone manner and an upbeat "can-do" attitude.
• Sole Charge Confidence: Once fully trained, you'll need to feel comfortable operating the retail store independently and dealing with a wide variety of customers.
• Experience & Interest: Previous retail or customer service experience is essential. Knowledge of pools, spas, or basic chemistry is a bonus!
• Physically Fit: You will be required to carry salt and chemical bags in the warehouse and assist customers with loading purchases into their vehicles.
• Reliability: Trustworthy, punctual, and team-oriented.

(Full comprehensive training will be provided to get you up to speed with our products and equipment).

WHAT YOU RECEIVE (THE PERKS):

• Award-Winning Culture: Join a passionate, supportive team with social catch-ups, fun events, and owners who genuinely look after you (a sense of humour is essential!).
• Paid Birthday Off: Take your birthday off on us!

HOW TO APPLY

Ready to join Canterbury's premier pool care team?

APPLY NOW with your CV and a brief cover letter letting us know why you'd be a great fit for our team!

Check us out at poolwerx.co.nz or find us on Facebook and Instagram to see how we roll!