Retail Assistant

Overview

We are looking for a friendly, enthusiastic and customer-focused Retail Assistant to work across our busy agricultural retail branches in Pembrokeshire (Carew, Johnston, Clynderwen and Letterston). This is an excellent opportunity for someone who enjoys working with customers, has a proactive approach to sales and takes pride in maintaining a well-presented retail environment.

This is a full-time post, Monday - Friday from 8:15 a.m – 5:00 p.m plus every other Saturday from 8:15 a.m – 12:15 p.m.

As a key member of the branch teams, you will play an important role in ensuring customers receive exceptional service while supporting the efficient day-to-day operation of the retail area.

Key Responsibilities

✅Deliver outstanding customer service and ensure customers are served promptly and professionally.

✅Assist customers with enquiries, product selection and problem resolution.

✅Promote products, services and seasonal campaigns to maximise sales opportunities.

✅Identify opportunities to upsell and cross-sell products.

✅Maintain high standards of merchandising and ensure displays are attractive, organised and in line with company guidelines.

✅Ensure stock is replenished, rotated and displayed appropriately.

✅Monitor stock levels and report shortages or slow-moving items to management.

✅Assist with stocktaking and inventory management activities.

✅Process customer transactions accurately, including cash and card payments.

✅Maintain a clean, tidy and welcoming retail environment.

✅Support compliance with UFAS standards and company procedures.

✅Contribute positively to the branch team and support colleagues where required.

We're looking for someone who:

✔Has excellent communication and customer service skills.

✔Enjoys working as part of a team.

✔Is proactive, organised and able to solve problems effectively.

✔Has a positive attitude and a willingness to learn.

✔Can identify sales opportunities and confidently recommend products to customers.

✔Takes pride in maintaining high standards within the workplace.

Skills & Experience Required:

• Good customer service and communication skills.
• Basic computer literacy.
• Ability to work effectively in a busy retail environment.
• Agricultural knowledge or experience within the agricultural industry and the ability to speak Welsh would be an advantage but are not essential.

In return we can offer:

• A competitive salary
• Family-friendly hours
• 29 days’ holiday per year including bank holidays (increasing annually)
• Industry-leading personal welfare benefits.
• Contributory pension scheme
• Staff discount
• Staff bonus scheme
• A long-term and rewarding career in an expanding business.

If you are passionate about delivering excellent customer service and would like to be part of a growing agricultural retail business, we'd love to hear from you.

Pay: £12.75-£13.30 per hour

Expected hours: 42.0 per week

Benefits:

• Employee discount
• On-site parking
• Profit sharing

Work Location: In person