Retail Assistant

Company Overview

The Stock Shop is one of the UK's leading specialist retailers within NHS hospitals, operating stores that serve patients, visitors and healthcare staff across the country. Family run, and over 35 years in business, we combine thoughtfully curated fashion, gifts and everyday essentials with a strong commitment to enhancing the hospital experience.

We pride ourselves on delivering excellent customer service and a welcoming shopping experience. The service we offer in NHS hospitals is completely unique – retail therapy in the true sense of the word – providing a welcome relief, and a slice of normality in what can often be a stressful environment.

Our website can be found at: - www.thestockshop.co.uk

Job Overview

We are seeking a dedicated part time Retail Assistant to join our team at The Stock Shop in Cardiff University Hospital. This role is for a fixed term period, initially for 3 months.

In this role, you will be responsible for providing exceptional customer service, managing sales transactions, and maintaining an inviting store environment. The ideal candidate will be proactive, personable, and capable of supporting various retail functions to ensure a seamless shopping experience for our customers.

Duties

• Assist customers with product selection, offering product demos and upselling where appropriate to enhance sales opportunities
• Operate the Point of Sale (POS) system accurately for transactions including cash handling and credit card processing
• Stock shelves, organize merchandise, and ensure the store remains clean and inviting through effective merchandising and stocking practices
• Provide friendly phone etiquette when responding to inquiries and assisting customers remotely
• Conduct product demonstrations to highlight features and benefits of new or featured items
• Support supervising staff with daily operations.

Experience

• Previous retail sales experience involving customer interaction and product knowledge
• Familiarity with POS systems and basic retail math principles
• Excellent communication skills are highly desirable.
• Experience in merchandising, stocking, and conducting product demos will be beneficial
• Knowledge of phone etiquette and upselling techniques enhances customer engagement skills

This position offers an engaging opportunity for motivated individuals eager to contribute to a well-established retail team. We value professionalism, enthusiasm, and a commitment to delivering outstanding customer service. If you possess the skills outlined above and are passionate about retail work within a dynamic environment, we encourage you to apply today.

The benefits: Our benefits package includes on-going staff training, 28 days annual leave pro-rata (inclusive of Bank Holidays), Birthday Day Off, 30% staff discount and a monthly uniform allowance to spend on our clothing!

Working hours – 13.5 hours per week (Wednesday, Thursday and Friday), plus weekend work on a rotational basis of 1 in 4 Saturday’s and Sunday's.

If you match the requirements listed above, we would be delighted to hear from you!

Please send your CV to our Human Resources Department/Recruiting Manager via the Indeed website.

Pay: £12.71 per hour

Expected hours: 13.5 per week

Benefits:

• Employee discount
• Referral programme

Work Location: In person