Retail Assistant - Knitting

Job Title: Retail Assistant / Knitting
Company: The Ribbon Rose
Location: Penrose, Auckland
Hours: 5 days/week

About Us

The Ribbon Rose is a second-generation, family-owned craft business and one of New Zealand’s largest creative retail destinations. From knitting and crochet to embroidery, sewing, textiles and fine art, we’re passionate about helping our customers find the products, inspiration and advice they need for their next project.

Our three-storey retail store in Penrose is a busy, vibrant and creative space, and we’re looking for enthusiastic, knowledgeable and creative people to join our growing team.

About the Role

We’re looking for a Retail Assistant with a strong knowledge and passion for knitting to join our Knitting, Crochet & Embroidery departments.

Knitting knowledge is essential for this role. You’ll be helping customers choose yarns, needles, patterns and accessories, as well as offering practical advice and guidance to help bring their projects to life.

Knowledge or experience in crochet, embroidery or sewing is also a bonus.

This is a great opportunity for someone who genuinely loves knitting, enjoys talking to other makers and wants to share their knowledge in a busy, creative retail environment.

This is a full-time position, with flexibility across working days.

Hours:

• Monday–Friday: 8:30am–5:00pm
• Saturday & Sunday: 9:00am–3:00pm

What You'll Be Doing

• Providing friendly, knowledgeable and personalised customer service
• Helping customers with their knitting projects, including yarn, pattern and needle selection
• Using your knitting knowledge to answer questions and offer practical advice
• Recommending suitable products and helping customers discover new possibilities
• Processing sales and transactions accurately
• Keeping shelves stocked and displays looking inviting
• Maintaining a clean, organised and inspiring retail environment
• Assisting with stock, merchandising and general store tasks
• Working collaboratively with the wider retail team

What We're Looking For

• Strong knitting knowledge and practical knitting experience – this is the most important requirement
• A genuine passion for knitting and yarn
• Confidence discussing yarns, patterns, needles, techniques and knitting projects with customers
• Previous retail experience is helpful, but we value craft knowledge and customer service just as highly
• Knowledge or experience in crochet, embroidery or sewing is an advantage
• Friendly and confident communication skills
• The ability to multitask and stay organised in a busy retail environment
• A genuine love of helping people and sharing your knowledge
• Someone who is enthusiastic, approachable and enjoys being part of a team

Most importantly – tell us about your knitting!

In your cover letter, please tell us about your knitting experience, the types of projects you enjoy, and the areas of knitting you feel most confident in.

We'd also love to know if you have experience with crochet, embroidery or sewing.

If you're a passionate knitter who loves yarn, enjoys helping people and would love to work in a busy creative environment, we'd love to hear from you!