Retail Assistant Manager

Assistant Store Manager Reports To: Store Manager

Job Summary The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring an excellent customer experience, driving sales, and fostering a positive and productive work environment. This role helps lead, coach, and develop team members while upholding company values of being positive towards people and pets, eager to learn, team-oriented, and accountable. Essential Duties & Responsibilities

• Assist in supervising and directing staff to meet sales, service, and operational goals.
• Provide coaching, training, and feedback to employees to support growth and performance.
• Ensure high standards of customer service and resolve escalated customer concerns.
• Help manage inventory, merchandising, and product displays to maximize sales opportunities.
• Monitor loss prevention practices and maintain store safety and security standards.
• Support scheduling, timekeeping, and daily task assignments to ensure smooth operations.
• Act as manager-on-duty in the absence of the Store Manager, making key decisions as needed.
• Contribute to a positive workplace culture that encourages teamwork and accountability.
• Assist with retention of employees.
• Ensure compliance with company policies, procedures, and operational standards.

Qualifications

• Previous retail or supervisory experience required; assistant manager experience preferred.
• Strong leadership and team development skills.
• Excellent communication and problem-solving abilities.
• Customer-focused with a passion for delivering exceptional service.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
• Proficiency in POS systems, scheduling tools, and basic Microsoft Office applications.
• Ability to stand for extended periods and occasionally lift up to 50 lbs.

Work Environment This position requires a hands-on presence in the store, frequent interaction with customers and employees. Evenings, weekends, and holidays as needed.