Retail Assistant Manager

About the role

We're looking for a motivated, customer-focused Retail Assistant Manager to support daily store operations, drive sales, and help our retail team thrive. If you enjoy a fast-paced environment and take pride in delivering excellent service, we'd love to hear from you!

Key responsibilities

• Support daily store operations to ensure a smooth and efficient workflow
• Maintain company standards for store cleanliness, visual merchandising, and product displays
• Oversee opening and closing procedures, cash handling, and routine operational checks
• Work closely with the Retail Manager to achieve monthly sales targets and KPIs
• Track daily sales performance and guide the team towards achieving their goals
• Support the planning and execution of promotions and sales campaigns
• Supervise full-time and part-time retail staff, ensuring effective duty rosters and adequate floor coverage
• Coach, motivate, and support the team to strengthen sales and customer service skills
• Assist with onboarding and training new team members
• Ensure every customer receives friendly, attentive, and professional service

About you

• Minimum SPM qualification or a Diploma in Business, Retail Management, or a related field
• At least 2–3 years of retail experience, preferably in a supervisory role
• Strong leadership, communication, and problem-solving skills
• A sales-driven mindset and a passion for customer service
• The ability to stay organised and perform well under pressure
• Willingness to work retail hours, including weekends and public holidays
• Proficiency in Mandarin, English, and Bahasa Malaysia