Retail Assistant Manager

Assistant Store Manager – Full Time

FHENY | CF Rideau Centre | Ottawa, ON

FHENY is an Ottawa-owned premium and luxury multi-brand fashion retailer offering a curated selection of clothing, footwear, handbags, and accessories for women, men and kids.

We are looking for a full-time Assistant Store Manager who is passionate about fashion, exceptional customer service, and driving sales. This is a hands-on leadership role for someone who enjoys being on the sales floor, building client relationships, supporting a team, and taking ownership of the day-to-day needs of a growing retail business.

The successful candidate will work closely with the store leadership and will be expected to become a reliable and trusted member of the management team, helping execute priorities, solve problems, maintain high standards, and keep the store running effectively.

What You’ll Do

• Lead by example on the sales floor and actively drive daily and monthly sales goals
• Deliver a high level of personalized customer service appropriate for a premium and luxury retail environment
• Build long-term relationships with clients and support clienteling initiatives
• Train, Coach, motivate, and support sales associates to improve performance
• Assist with opening, closing, scheduling, daily operations, and store organization
• Monitor sales performance and help the team stay focused on targets and KPIs
• Maintain strong visual merchandising and presentation standards
• Assist with inventory, receiving, replenishment, and stock organization
• Help coordinate new product launches, events, promotions, and special client experiences
• Experience in social media and content creation
• Communicate regularly with the store leadership regarding store performance, customer feedback, staffing, and operational priorities
• Take initiative and confidently handle day-to-day issues when senior leadership is unavailable

Who We’re Looking For

• Minimum 2–3 years of fashion retail experience in a premium or luxury environment
• Previous supervisory, keyholder, assistant manager, or leadership experience strongly preferred
• Visual Merchandising skills required
• Strong sales ability with a proven customer-focused approach
• Goal-oriented and comfortable working toward individual and store sales targets
• Excellent communication and interpersonal skills
• Professional, polished, dependable, and highly organized
• A strong team player who is also comfortable taking initiative independently
• Flexible and adaptable in a fast-moving, entrepreneurial retail environment
• Strong understanding of styling, fashion, clienteling, and premium customer expectations
• Comfortable working closely with the store leadership and responding to changing business priorities
• Available to work a flexible retail schedule, including evenings, weekends, and holidays

The Person Who Will Succeed at FHENY

You are someone who does not simply wait to be told what to do. You notice what the business needs, communicate clearly, take ownership, and follow through.

You understand that in an independent growing retailer, an Assistant Manager plays a broader role than simply supervising the sales floor. You are prepared to support the Founder and management team across sales, customers, staff, merchandising, operations, and the many details required to deliver an exceptional store experience.

If you are ambitious, accountable, customer-focused, and excited about helping build a growing Canadian fashion retailer, we would like to hear from you.

Job Type: Full-time (weekends and night shift as needed)
Location: CF Rideau Centre, Ottawa, Ontario

Salary & benfits: To be negotiated

To Apply:
Please submit your résumé along with a brief introduction outlining your premium or luxury fashion retail experience and why you would be a strong fit for FHENY.

Expected hours: 30.0 – 40.0 per week

Benefits:

• Flexible schedule
• Store discount

Application question(s):

• Do you have visual merchandising experience?

Experience:

• Fashion retail: 3 years (preferred)

Language:

• Bilingual (English and French) (required)

Work Location: In person