Retail Assistant Manager - FT

Work Location: 6810 Thomasville Road, Tallahassee, FL 32312

Primary Function:

Under the direct supervision of a Retail Store Manager, the Assistant Retail Store Manager is responsible for assisting the Retail Store Manager in the operation of the retail store and acting as manager in the absence of the manager. The Assistant Retail Store Manager must be familiar with all aspects of the store operations, including all retail, production and donor services. In the event of an operational need, the Assistant Store Manager may be assigned interim managerial duties. These responsibilities include overseeing all store operations, ensuring compliance with company policies, maintaining productivity and sales targets, and acting as the primary point of contact for staff and management. The Assistant Store Manager will manage daily operations, employee performance, customer satisfaction, and other store-related functions until a permanent manager is appointed or the operational need is resolved.

Essential Functions:

• Open, operate and/or close store as scheduled;
• Provide world class customer service by assisting customers in locating and purchasing goods;
• Operate cash register, ring customer sales and provide accurate change;
• Process customer credits, refunds, etc.;
• Maintain cleanliness and order in the store;
• Prepare sales reports and deposits;
• Participate in providing new hire training to staff and ongoing training to ensure all staff are familiar with store procedures;
• Assist in the supervision of employees;
• Complete daily and weekly paperwork and accurately report results to the sales office and appropriate online reporting systems;
• Understand and perform all procedures necessary to meet or exceed the weekly sales quota for the store;
• Comply with and ensure employees comply with Goodwill’s policies and procedures, including performing assigned duties within the framework of Goodwill’s Guiding Principles;
• Maintain an acceptable attendance and punctuality record;
• Participate in staff meetings and training, as required;
• Perform other duties as assigned;
• Competent in all Microsoft applications;

Competencies:

Clear Communication*
World Class Customer Service*
Understanding Diverse Needs*
Good Judgment and Discretion*
Protecting the Brand*
Managing Projects
Organized Work Habits
Basic Computer Skills
Sales and Upselling Skills

Supervisory Responsibilities:

Leads Team of 6-10 Employees
Manages Operations at a Single Location
Provides Direct Supervision to Front-Line Staff
Ensures Compliance with Policies and Procedures

Requirements:

Must be able to demonstrate good judgment in recognizing items appropriate for sale
Able to use a cash register, calculator, credit card processing machine correctly and make change accurately
Good work ethic
Able to work with minimal supervision
Able to follow instructions and comply with policies and procedures
Able to maintain good relationships with co-workers
Must be available to work a flexible schedule, including weekends
Must have dependable transportation

Qualifications:

Supervisory experience for a least one year preferred
High School degree or equivalent, preferred

Physical Requirements:

While performing this job, the employee is required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, push, pull, crouch or crawl, talk and hear. Most activities involve repetitive upper body movement and bending. The employee must regularly lift and/or move up to 25 pounds.
Must have good hand-eye coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Typical Work Environment:

While performing this job, the employee is exposed to weather conditions prevalent at the time, but works primarily indoors and/or at facility entrance; the noise level in the work environment is usually moderate;
While performing this job, the employee may be exposed to some hazardous waste dust and dirt;
Will possibly be working alongside, training best practices and/or managing others with social, mental, and emotional disabilities.