Retail Assistant Store Manager

Assistant Manager – London

Venchi was founded in Piedmont, Italy, in 1878. We are a premium chocolate and gelato brand with over 175 stores worldwide, including 10 locations across London. Our mission is to bring Italian La Dolce Vita to the world.

Venchi UK is managed from our London headquarters and forms part of the global Venchi family. The UK business continues to grow rapidly, with new stores opening regularly, and we are looking for ambitious individuals to strengthen our presence.

We sell fresh gelato made daily by our in-house gelatieri, premium natural chocolates, and expertly crafted coffee. Attention to detail and a personal touch are what make our products so special in the world of fine chocolate.

Our stores are located in prestigious locations and are designed to showcase the quality and craftsmanship of our products. We pride ourselves on sourcing the finest ingredients, creating authentic recipes, and delivering an exceptional customer experience that builds lasting customer loyalty.

The Role

As an Assistant Manager at Venchi, you will help create a slice of Italy for Londoners and travelers from around the world, serving premium chocolate and gelato with genuine hospitality and care. This is an exciting, fast-paced role with excellent opportunities for career progression.

Working alongside the Store Manager, you will support the day-to-day operation of the store, leading a high-performing team of sales assistants and food and beverage operatives to deliver exceptional customer experiences while maintaining the highest operational standards.

The airport environment offers a unique opportunity to work with an international customer base, requiring adaptability, energy, and a passion for delivering outstanding service in a fast-moving setting.

Your responsibilities will include:

• Supporting the Store Manager in the daily operation of the store
• Leading and motivating the team to deliver exceptional customer service
• Driving sales performance and profitability
• Coaching and developing team members
• Ensuring compliance with operational, health & safety, and brand standards
• Managing stock, waste, and store administration
• Creating a positive and engaging working environment

Venchi Assistant Managers and Store Managers work closely together across our UK network, sharing best practices, supporting one another, and contributing to the continued growth of the brand.

Working Hours: 40 hours per week across 5 days, including early mornings, evenings, weekends, and bank holidays.

Career Development

Venchi is committed to promoting from within. Assistant Managers are expected to progress into Store Manager positions when ready. If you are looking for a role with genuine development opportunities and long-term career growth, this is an excellent opportunity.

Our Successful Candidate

We aim to represent our global Venchi community and customers throughout our organisation and welcome applications from all nationalities, backgrounds, and communities.

We are looking for someone who has:

• Management experience in a fast-paced retail or hospitality environment
• A passion for fine chocolate, gelato, and Italian food culture
• A self-motivated and solutions-focused approach
• Experience developing and supporting others
• Strong organisational and communication skills
• Adaptability, resilience, and flexibility
• The ability to thrive in a busy airport environment
• Fluency in additional languages would be an advantage but is not essential

Pay & Benefits

Salary: £31,000–£32,000 per year (reviewed annually)

Additional Benefits

• Biannual bonus scheme of up to 15% of salary
• Free hot beverage and gelato while on shift
• 30% staff discount
• Pension plan
• Sick pay
• Company events
• Employee referral programme
• Comprehensive training and development tailored to your career aspirations
• Tips

Job Type: Full-time, Permanent

Schedule

• 8-hour shifts
• Early mornings, evenings, weekends, and bank holidays as required

Supplemental Pay

• Bonus scheme

Join Venchi and help bring the authentic taste and spirit of Italy to London.

#JoinUsVenchi

Pay: £31,000.00-£32,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Pay rise
• Sick pay
• Store discount

Application question(s):

• Are you able to work late shifts finishing at 11:45 pm?

Experience:

• Assistant manager: 1 year (preferred)

Work Location: In person