Retail Assistant / Tour Guide

About the role

Albany’s Historic Whaling Station is seeking a friendly and reliable Retail Assistant and Tour Guide to join our team.

The role is primarily based in our gift shop and ticketing area, providing excellent customer service, processing admissions and retail sales, maintaining displays and assisting visitors with information about the site. The position also includes delivering guided tours for coach groups, private bookings and special events.

Key responsibilities

• Welcome visitors and provide information about the attraction
• Process admission tickets and retail purchases using the point-of-sale system
• Assist with customer enquiries, purchases and refunds
• Handle cash and complete opening, closing and reconciliation procedures
• Maintain an attractive, clean and well-organised retail area
• Promote gift shop products and experiences available across the site
• Deliver engaging guided tours for coach groups, private bookings and special events
• Develop your knowledge of the site through ongoing research and training

About you

We are looking for someone who has:

• Strong retail and customer service skills
• A friendly, confident and approachable manner
• Clear communication and public-speaking skills
• Experience using a point-of-sale system and handling cash
• An interest in history, tourism, whales or the natural environment
• The ability to work independently and as part of a team
• Flexibility to work weekends and public holidays as required

Why join us?

This is an opportunity to work at one of Western Australia’s most distinctive nationally award winning heritage tourism attraction, located in Torndirrup National Park overlooking King George Sound. You will join a passionate team dedicated to providing memorable visitor experiences and sharing an important part of Albany’s history.

To apply

Please submit your resume and a brief cover letter outlining your relevant experience and why you would like to join the team at Albany’s Historic Whaling Station.