Retail Associate

At WUXLY, we produce technical outerwear of the highest quality, for all seasons. We are a proud, B-Corp certified company, and we are Made in Canada. Our in-house expertise in design, pattern making, and textile sourcing allows us to create highly technical and fashionable outerwear – and more. Our unique capabilities, combined with our network of local manufacturing partners allow us to offer white glove service solutions for various partners needing customized, technical garments.

Wuxly is looking for a high energy group of Retail Associates to join our seasonal pop-up at STACKT Market in Toronto, this Fall / Winter season. In this role, you’ll connect with the STACKT community, educate customers on our products, and bring Wuxly’s brand and values to life throughout the season. A successful Retail Associate is an energetic, customer-focused salesperson who is excited to represent a proudly Canadian outerwear brand in one of Toronto’s most dynamic retail destinations.

• This is a part-time, hourly contract position, requiring weekend availability. The initial contract term will be from mid-September to end of December, with the possibility to extend and grow into new areas of the organization.

The Opportunity:

• Represent Wuxly on the retail floor, delivering a welcoming, knowledgeable, and personalized customer experience that reflects the brand’s values and premium positioning.
• Help customers discover the right products by providing thoughtful recommendations, sharing product knowledge, and contributing to strong in-store sales performance.
• Join a collaborative, fast-paced retail team with the opportunity to build your skills in customer experience, sales, merchandising, and brand representation.

What you will get up to:

• Drive sales and contribute to individual and store targets through genuine customer engagement and product knowledge.
• Communicate Wuxly’s brand story, Canadian roots, and commitment to producing high quality outerwear.
• Closing sales with confidence while building customer relationships and loyalty.
• Making outbound calls to past and prospective clients.
• Customer support with client services through responding to emails, phone calls, customer services portals.
• Assisting with merchandising and inventory processes to ensure the store is always ready for customers.
• Support daily retail operations, including opening and closing procedures, POS transactions, inventory replenishment, and stock organization.
• Stay informed on new products, seasonal collections, promotions, and key brand initiatives.
• Additional responsibilities as the role and candidate develops.

Skills And Qualifications We’re Looking For:

• Alignment with, and exemplification of Wuxly's values (Unequivocal Excellence, Act Like an Owner, Drive Innovation, The Need for Speed).
• Prior experience in a sales position within retail preferred.
• Playful energy, love interacting with people and starting-up meaningful conversation.
• Confident communicator who can clearly explain product features, fit, materials, and benefits.
• Reliable, punctual, and able to work independently as well as collaboratively within a team.
• Experience with customer service platforms (such as RichPanel), preferred.
• Wuxly may use AI to assist in the initial screening stage of the recruitment process - however, Humans will be the primary reviewer of applications.
• Wuxly values diversity in our team, as well as in our customers, suppliers and others. We provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability.
• Wuxly welcomes and encourages applications from everyone. Accommodations may be available upon request for candidates taking part in all aspects of the selection process. If you would like to request a specific accommodation because of a disability or a medical need, please advise the Recruiter or Human Resources Associate when you are selected to participate in the recruitment process.
• Wuxly is committed to doing business with local manufacturers, vendors, and partners, and to be leaders in the efforts to re-shore manufacturing in Ontario and Canada. Wuxly prioritizes recruiting and hiring local talent into positions to lead these initiatives, and are committed to being positive corporate citizens within our community.