Retail Associate

About the role

We are looking for passionate, energetic, and customer-driven individuals to join our retail team at 1Collectibles. If you love the collectibles community, thrive on engaging with people, and want to turn your passion into a fulfilling role, we want to hear from you. No prior industry experience required—we value attitude and passion above all else.

Key responsibilities

• Handle daily opening and closing of store accounts, balancing the POS (Point of Sale) system, and daily cash float management
• Process customer transactions accurately via the POS system (cash handling, PayNow, Nets, and credit cards)
• Process incoming new inventory, verifying stock amounts against invoices to ensure accurate counts
• Conduct regular stock-taking (inventory audits) to ensure physical stock matches system data perfectly
• Sort, organize, and restock display shelves and high-value glass showcases neatly
• Support the back-of-house operations by picking, securely packing, and preparing online orders for daily shipping
• Assist walk-in customers, collectors, and parents with purchases, answering questions, and offering product recommendations across various TCG/Sports card sets
• Keep the retail floor and customer gaming lounge presentable, tidy, and welcoming at all times

About you

• Ability to work independently, multi-task, and stay highly organized in a fast-paced retail and e-commerce environment
• Previous experience in retail sales, hobby/card shops, or e-commerce fulfillment is preferred, but candidates with zero experience are welcome to apply as on-the-job training will be provided
• A personal interest or basic understanding of TCGs (e.g., Pokémon, One Piece, Weiss Schwarz, Riftbound) or Sports Cards (NBA, Soccer, MLB) is highly advantageous
• Must be comfortable working retail hours, including weekends and public holidays (when major tournaments and product releases occur)
• Able to commit minimally 3 days per week

Benefits

• 13 Month Bonus AWS
• Staff discounts on selected hobby products
• Opportunity to grow with an expanding business
• Comprehensive on-the-job training (Card grading, authenticity checking, e-commerce management)