Retail Associate

Key Responsibilities

1. Customer Service

• Welcome and greet customers in a friendly and professional manner.
• Assist customers with product enquiries and recommendations.
• Provide accurate information on product features, pricing, promotions, and availability.
• Build positive relationships with customers to encourage repeat business.
• Handle customer complaints and enquiries professionally.

2. Sales

• Achieve individual and store sales targets.
• Promote current promotions, membership programmes, and new arrivals.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain excellent product knowledge.

3. Cashier Operations

• Process customer purchases using the POS (Point of Sale) system.
• Handle cash, credit card, e-wallet, and other payment transactions accurately.
• Balance the cash register at the beginning and end of each shift.
• Issue receipts and process refunds or exchanges according to company policy.

4. Store Operations

• Replenish stock on shelves and display areas.
• Ensure merchandise is neatly displayed and organised.
• Receive, unpack, and label new stock.
• Conduct stock replenishment and stock transfers as required.
• Participate in periodic stock counts and inventory checks.

5. Housekeeping

• Maintain cleanliness and tidiness of the sales floor, fitting rooms, and cashier area.
• Ensure displays are attractive and comply with visual merchandising guidelines.
• Report any maintenance or safety issues to the Store Manager.

6. Inventory Management

• Monitor stock levels and report low stock to the Store Manager.
• Assist with stock receiving and inventory documentation.
• Minimise stock loss and prevent theft.

7. Compliance

• Follow company policies, SOPs, and retail operating procedures.
• Comply with health and safety regulations.
• Protect company assets and maintain confidentiality.

8. Teamwork

• Work collaboratively with colleagues to achieve store objectives.
• Attend training sessions and staff meetings.
• Support other team members during peak business periods.