Retail Associate

This role is for Winter 2026/2027. Both full-time and part-time roles are available.

Basic Function and Overview: The Retail Sales Associate’s responsibility is to make a life-long customer, not just a sale. Providing product knowledge to the customer allowing them to make a series of buying decisions which are mutually beneficial to the customer, and the store. Selling responsibilities include keeping merchandise folded and stocked neatly, while maintaining a clean work environment.

Essential Tasks and Responsibilities:

Duties include, but are not limited to:

• Give current and accurate information about the merchandise for all brands carried in the shop.
• Responsible for cash drawer and overseeing transactions.
• Demonstrate and explain merchandise, selecting and suggesting options suitable for the customer’s needs.
• Develop strong knowledge of Saddleback Mountain to be able to answer questions regarding the mountain and other activities.
• Maintain a positive and cheerful attitude at all times.
• Must be able to work independently and multi-task while greeting guests promptly as they enter the store.
• Build rapport with customers to keep them coming back and increase sales.
• Must maintain store inventory and restock merchandise.
• Re-organize and move merchandise around as needed.
• Maintain a clean and organized store and work area.

Required Skills and Abilities:

• Strong communication skills.
• Work effectively as part of a team.
• Pay attention to detail and be accurate with money usage and register use.

Required Education and Experience:

• High school diploma or equivalent.
• A worker’s permit may be applicable.
• Retail or sales experience preferred but not necessary.

Physical Demands:

• Ability to lift and carry up to 50 pounds in order to stock and move inventory.
• Be able to stand and/or walk for long periods of time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.