Retail Associate

Sales Associate

Department: Retail

Reports To: Store Manager

Direct Reports: None

Job Type: (Full-Time)

Job Status: (Non-Exempt / Hourly)

Position Summary / Overview

Works under the direction of the Retail Management team in carrying out all retail operations in the store, including, but not limited to, register operations, customer service, store appearance and displays, and employee interactions.

Key Responsibilities / Essential FunctionsOperations

• Assist the Retail Management team in register transactions including handling of cash and credit card payments and any non-cash purchases, in order to ensure the accuracy and security of all transactions.
• Work with store staff in maintaining the physical appearance of the store on every shift, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of customers and employees.
• Maintain and clean out fitting rooms on a regular basis.
• Assist store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.
• Under the direction of the Retail Management team, assist store staff, as needed, to set up or change store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.
• Attend as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.

Customer / Community

• Provide a friendly and joyful welcoming to all customers when they enter the store and throughout their shopping experience.
• Work with the Retail Management team to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.

Mission Alignment

• Adhere to the Mission, Vision, and Values of MissionThrift Stores by modeling professionalism and mission-aligned values and behaviors.

Experience / Competencies (Knowledge & Skills)

• Proficiency with Microsoft 365 / Google Workspace
• 1+ years of retail experience (preferred)
• Performance management and coaching skills
• Training and onboarding experience
• Strong verbal and written communication
• Problem-solving and decision-making ability
• Basic math and cash handling skills
• Professional phone and customer service etiquette
• Ability to travel as needed
• Valid driver’s license (required if travel is part of the role)

Education

Preferred

• High School Diploma or GED (if required)
• Associate’s or Bachelor’s degree in related field
• Relevant certifications

Physical Requirements

Must be able to carry, lift, push, and pull items up to 50lbs.

Pay: $14.00 - $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience:

• retail: 1 year (Required)

Work Location: In person