Retail Associate

We're looking for a friendly, outgoing, and detail-oriented team member to join us in our retail gallery and boutique. If you have a passion for Indigenous art and culture, love working with people, and want to be part of a dynamic and creative business, we’d love to hear from you!

Please note: Resumes submitted without a cover letter will not be considered.

The Ideal Candidate:

• Friendly, outgoing, and genuinely enjoy connecting with people.
• Dependable, punctual, and self-motivated.
• Detail-oriented and take pride in your work.
• Comfortable working in a fast-paced environment and shifting between customer service, retail sales, and fulfillment tasks.

Key Responsibilities:

• Greet and assist retail customers with enthusiasm and product knowledge
• Fulfill online orders with care and accuracy
• Respond to customer inquiries via email in a friendly, professional manner
• Keep the retail space tidy, stocked, and beautifully merchandised
• Tag, fold, and prepare new apparel and giftware for the retail floor
• Assist in counting, organizing, and packing wholesale orders as needed

Assets:

• Knowledge of Northwest Coast Indigenous art, culture, and design
• Experience in retail and customer service
• Strong communication and organizational skills
• A genuine interest in working with an Indigenous-owned brand.

This is a nearly full-time position. The current required schedule is Tuesday or Wednesday to Saturday, with the possibility of additional days based on workload and seasonal demand.

Detailed Job Description:

• Greets and receives customers in a welcoming manner.
• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Responds to customers’ questions.
• Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Fills online orders from website.
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise.
• Folding, tagging and steaming garments
• Re-stocking shelves
• Dusting and sweeping
• Notifying manager of low- inventory status
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Location: Courtenay, BC (required) in person

*Applications without a cover letter (with resume) will not be considered

Job Types: Full-time, Part-time

Pay: $19.00-$24.00 per hour

Benefits:

• On-site parking
• Store discount

Ability to commute/relocate:

• Courtenay, BC V9N 3P8: reliably commute or plan to relocate before starting work (required)

Location:

• Courtenay, BC V9N 3P8 (required)

Work Location: In person