Retail Associate

SUMMARY

Under the direction of the Team Leader, the Retail Associate stocks processed textile donations in their designated areas and categories on the sales floor. This role provides excellent customer service, maintains sales floor cleanliness, and replenishes merchandise promptly.

ESSENTIAL FUNCTIONS/DUTIES

• Organize and place textile merchandise in the correct categories, following established merchandising policies and procedures.
• Support textile color rotation in accordance with established procedures.
• Welcome each customer in a friendly, courteous, and professional manner and provide timely, efficient, and accurate service.
• Help customers locate the appropriate areas of the store and answer general questions.
• Remain attentive to potential shoplifting and report suspicious activity to store management.
• Maintain clean and safe sales floor and production areas.
• Maintain a neat, well-groomed appearance and follow dress code requirements, including wearing a name badge.

ADDITIONAL FUNCTIONS/DUTIES

• Promptly direct customer complaints to management.
• Answer incoming calls promptly and follow established telephone etiquette.
• Comply with Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
• Remain calm and respond appropriately during emergencies.
• Complete other duties assigned by the Team Leader.

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Ability to adhere to the organization’s Core Principles.

2. Ability to listen and follow directions.

3. Ability to provide excellent customer service.

4. Ability to react calmly and respond to emergency situations.

5. Knowledge of textile articles as related to garment classification (gowns, shirts, pants, etc).

6. Ability to react calmly and responsively to emergency situations.

Education and/or Experience

High School education or equivalent is preferred. Previous retail experience is highly preferred.

Computer Skills:

To perform this job successfully, an individual should have beginner knowledge of the Internet and the ability look up information.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Special Conditions of Employment

(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.

2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.

3. Standing and walking for long periods of time.

4. Ability to stoop, bend, kneel, push and pull.

5. Sufficient mobility to turn from side to side and the ability to lean and remove garments from containers.

6. The noise level in the work environment is usually moderate.

License and Certifications

This position does not require any certifications or licenses.

Goodwill Industries of Central Florida is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Goodwill Industries of Central Florida receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Drug Free Workplace