Retail Associate / Style Advisor

Company Overview :

KITS is a rapidly growing, Vancouver-based company redefining how people experience vision care. By combining cutting-edge technology, vertically integrated manufacturing, and a customer-first approach, we deliver high-quality eyewear that is stylish, accessible, and affordable.

Our team is driven by innovation, speed, and a shared commitment to making exceptional vision care available to everyone.

Summary:

If you love creating a great first impression, working with a team, and being the highlight of someone’s day, we’d love to meet you! KITS is looking for a Style Advisor to create memorable, lasting impressions of our store and brand by delivering exceptional customer experiences in both the optical department and cafe.

You’ll ensure that customers have a smooth, pleasant experience upon arrival, guide them to the appropriate areas, and support the retail team as needed.

Responsibilities:

• Create a warm and welcoming environment for all customers across retail, cafe, and optometry; continuously strive for excellence in customer service.
• Obtain a deep understanding of KITS frames, products, and Designer brand selection.
• Recommend frames that suit the customer's style, face shape, and prescription specifications.
• Working with optometrist partners to obtain patient prescriptions to guide patients in post-appointment care.
• Support store revenue goals through proactive customer engagement, demonstrations, and needs discovery.
• Perform fittings, adjustments, and repairs for glasses.
• Assist with scheduling and managing customer appointments.
• Merchandising frames and apparel to keep a clean and organized store environment.
• Prepare and serve a variety of beverages and food items to our customers (training provided).

The anticipated hourly rate for this position is $21.00.

Who you are:

• You are an outgoing, engaging, and motivated individual with a strong passion for customer service
• You have at least 1 year of experience in a customer service or hospitality role.
• FoodSafe Level 1 certification is preferred.
• You thrive in a fast-paced, high energy environment.
• You have a flexible schedule and are available to work during peak hours, including early mornings (starting at 7am), weekends, and holidays.

Benefits:

• Competitive compensation package.
• Enjoy discounts on cafe drinks and food, as well as savings on branded and KITS frames and contact lenses.
• Make an impact with your work - each individual has an equal opportunity for growth within the company.
• Be a part of a friendly and supportive work environment.